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C4 Technical Services
Redwood City, CA, United States
Customer Care Coordinator Redwood City, CA (Hybrid - 3 days onsite / 2 days remote) Job Description The Service Customer Care Coordinator is highly focused facilitating Americas Call Center day-to-day activities, problem solving so that the team meets and exceeds the required level of service, performance, orders and revenue targets. The Service
Job Source: C4 Technical ServicesPyramid Consulting
Redwood City, CA, United States
Immediate need for a talented Customer Care Coordinator . This is a 12+ Months Contract (Possible extension) opportunity with long-term potential and is located in Redwood City, CA (Onsite) . Please review the job description below and contact me ASAP if you are interested. Job ID: 24-05281 Pay Range: $26 /hour. Employee benefits include, bu
Job Source: Pyramid ConsultingKyyba
Redwood City, CA, United States
Job Description Duration:0-12 month(s) Description/Comment: Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required Interactions: The Service Customer Care Coordinator is highly focused facilitating Americas Call Center day-to-day activities, problem solving so that the team meets and exceeds the required level of
Job Source: KyybaJumpstartMD
Campbell, CA, United States
Transform Lives with JumpstartMD: Join Us as our next Member Care Coordinator at our Campbell, CA locations About JumpstartMD: We've celebrated over a million pounds lost by our members - a number that's constantly ticking upwards! JumpstartMD is not just a medical practice; we are revolutionaries in health and wellness, committed to changing lives
Job Source: JumpstartMDSoftpath System, LLC
Redwood City, CA, United States
Duration:0-18 month(s) Job Description: (Hybrid Opportunity) Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required Interactions: The Service Customer Care Coordinator is highly focused on facilitating Americas Call Center's day-to-day activities, and problem-solving so that the team meets and exceeds the require
Job Source: Softpath System, LLCMinnesota Council of Nonprofits
Mountain View, CA, United States
At ACCORD, we are looking for Care Coordinator to work with our clients residing in the Twin Cities. Our Care Coordinators provide care coordination and case management services to individuals of all ages with disabilities, mental health conditions, or terminal illness. Using person-centered practices, they coordinate services for individuals w
Job Source: Minnesota Council of NonprofitsSkinSpirit
Palo Alto
Job Description Job Description Celebrating 20 years of excellence, SkinSpirit is a top destination for aesthetic skincare and body—with over 40 locations nationwide. Our highly trained experts are the best in the industry—renowned for personalized service delivering safe, effective, medically-proven treatments and optimal results. SkinSpirit is
Job Source: SkinSpiritBelmont Oral And Maxillofacial Surgery
Belmont, CA, United States
Job Description Job Description Fast paced oral surgery practice located in Belmont Center is currently looking for a full-time patient care coordinator. Responsibilities include scheduling appointments, greeting patients, confirming insurance benefits and preparing treatment plans, maintain patient accounts and records, prepare and send patient
Job Source: Belmont Oral And Maxillofacial SurgeryRedwood City, CA, United States
Description/Comment: Pay Rate: 26.00/hr. Remote Opportunity: Hybrid 3 days a week onsite 2 remote. Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required Interactions:
The Service Customer Care Coordinator is highly focused facilitating Americas Call Center day-to-day activities, problem solving so that the team meets and exceeds the required level of service, performance, orders and revenue targets. The Service Call Center acts as a front-line team to triage hardware and software, Finance, Distribution, Logistics, IT, Business Analyst, cross functional teams. Enjoys the challenge of handling a diverse range of customer inquiries. Thrives in a fast-paced, customer-oriented environment, where the potential to wear many different hats. This is an office position.
Process spare parts orders, quotations, and customer inquires via fax, email, and e-commerce.
Evaluate purchase orders and scope of work and payment schedules to meet company compliance policies
Generate daily/weekly unshipped orders reports, manage back order status and schedule shipments.
Generate lead opportunities for the Service team with accurate tracking and follow up.
Proactively makes customer aware of product promotions.
Identify part numbers and availability for customer inquiries in partnership with the hardware/software team
Perform entry level service customer duties, which include the following:
Receive inbound telephone, email and web requests.
Perform computer record searches to check warranty and contract status for instrument service needs for the customer.
Coordinated/Dispatched communications and information to field service.
Process daily work order transfers.
Perform other related duties as required and/or assigned.
Education and/or Work Experience Requirements:
Prior experience in heavy Call Center and Customer Service role
Prior experience in PowerPoint, Excel, Word, Oracle ERP, SFDC or Service Max is preferred.
High School Diploma (or equivalent), plus no less than 2+ years of experience.
dditional Requirements and Competencies:
Customer Service oriented high sense of urgency
Strong phone, verbal and email communication skills along with active listening
High attention to detail, follow-up, multi-tasking, and conflict resolution
Works independently and as part of a team.
Shares continual responsibility to ensuring calls are handled efficiently and effectively.
Customer Care Coordinator jobs in Redwood City, CA, United States
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