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Amprion Inc
San Diego, CA, United States
Responsible for delivering the highest level of customer service to physicians, nurses, and other health care associates through email, telephone, and fax assisting clients with patient laboratory information, questions, and results. Minimum Qualifications : Associate degree in Arts/Science. Bachelor of Arts/Sciences preferred. A minimum of 5-7 y
Job Source: Amprion IncVCA Animal Hospitals
San Diego, CA, United States
Client Service Representative VCA Pacific Petcare Animal Hospital is seeking an experienced Client Service Representative to join our team in delivering excellent customer service and caring professional medical care to our clients and their pets. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and
Job Source: VCA Animal HospitalsVervecloud
San Diego, CA, United States
Description Verve Cloud Inc., a top provider of cloud-based VoIP systems, and business-class Internet is looking for our next Tech savvy team member. If you are passionate about a Field Tech career, come join us. Verve has an award winning culture named BEST PLACES TO WORK 2019-2022, GREAT PLACES TO WORK 2020-2022 AND FORTUNE BEST SMALL & MEDIUM WO
Job Source: VervecloudArthur J. Gallagher & Co. (AJG)
San Diego, CA, United States
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a leg
Job Source: Arthur J. Gallagher & Co. (AJG)Banfield
San Diego, CA, United States
Opening Statement Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates
Job Source: BanfieldIPS Group Inc
San Diego
Job Description Job Description Company : IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for over 20 years. The company
Job Source: IPS Group IncTriumph Financial
San Diego, CA, United States
Join Triumph Business Capital! At Triumph Business Capital, we believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. That's why we look for team members who work hard to make a difference in their workplace and community. Our goal is to make long-term improvements in everything
Job Source: Triumph FinancialTriumph Financial
San Diego, CA, United States
Job Description Position Summary: The CSR supports the administration and processing of client funding requests and provides customer service levels consistent with the business objectives of the company. Responsibilities include timely communication with clients regarding daily fundings, resolving disputes, verification and risk management in
Job Source: Triumph FinancialSan Diego, CA, United States
Description
Ranked Top Workplaces in San Diego in 2021, we live and work by our core values of integrity, collaboration, innovation, respect, and service. Corelation cares about each employee, which is exemplified through its competitive pay and outstanding benefits package. Corelation has a generous 401K retirement plan, an extensive paid time off policy, and one of the best company cultures out there! When you join the Corelation Team, you are embarking on a journey of professional and personal development.
What We Are Looking For
Supervise a team of individuals in providing prompt and thorough software support to both business and technical credit union staff. Establish and maintain strong relationships with client and vendor partners, as well as collaborate with technical departments to articulate client development concepts into software specifications. Instruct, monitor and train the team in the product support of the KeyStone application. Supervise the day to day support activities to ensure quality of service, timeliness and accuracy of the team’s work and that client expectations are consistently met. Advocate for service quality on behalf of our credit union partner and the Client Services team.
Requirements
· Aid in the organization, research, communication, and resolution of Help Desk tickets for clients after conversion.
· Provide immediate assistance for incoming client calls, either through direct resolution or through proper escalation as client needs dictate.
· Ensure prompt resolution is provided whenever possible, and prompt escalation is completed whenever required.
· Maintain a solid understanding of the KeyStone product at large and an in-depth understanding and specialization on a majority of KeyStone features and functionality. Provides training to peers on new functionality.
· Reviews specification gathering of Level I, II and III specialists.
· Ensure the requisite records of all client requests and resolutions are maintained through the Help Desk system.
· Provide in-depth demonstrations and discussions of system functionality to clients as needed.
· Assist in client preparation for system releases and changes.
· Provide Level II support of ticket escalation, including afterhours escalations.
· Participate in handovers from Conversion Services to Client Relations.
· Able to present and demonstrate complex feature content internally as a Subject Matter Expert (SME). Is also willing and able to present topics to clients as requested including annual client conferences.
· Performs other duties as assigned.
Why You Are A Perfect Fit
Experience
Three to five years of KeyStone product knowledge.
Education (1) A college degree (non-technical discipline) or (2) multi-craft skills acquired through extensive on-the-job training or apprenticeship programs or (3) in-depth industry and job specific technical skills acquired through a combination of formal instruction and on-the-job training.
Why We Are Your Perfect Fit
Benefits Include but not limited to:
Medical, Dental, Vision, Life Insurance
401(K) Match
Discretionary profit share
Discretionary annual bonus
Wellness Programs: Yoga and Massages
Bi-Weekly engagements (coffee tastings, trivia, etc.… )
Community Involvement
Professional Development Growth Days
Vacation Days
Floating Holidays
Sick Days
Parental leave
What you can be a part of:
Company Band
Book Club
Basketball
Flag Football
Volleyball
DEIA groups
Pay Range:
Range depends on geographic metro / zone, budget, and experience.
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Supervisor, Client Services jobs in San Diego, CA, United States
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