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IPS Group Inc
San Diego
Job Description Job Description Company : IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for over 20 years. The company
Job Source: IPS Group IncIPS Group
San Diego, CA, United States
Company : IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for over 20 years. The company is best known for their patented
Job Source: IPS GroupVets Hired
San Diego, CA, United States
About the job Sr Client Services Specialist Job Summary: Interviews and determines customers' banking needs. Aides in selecting accounts and services best suited for the customer's particular needs and requirements. Accurately and efficiently opens and cross-sells new accounts and bank products. Process teller transactions as necessary. Performs
Job Source: Vets HiredCorelation, Inc.
San Diego, CA, United States
Description Voted Top Workplaces in San Diego in 2021, we live and work by our core values of integrity, collaboration, innovation, respect, and service. Corelation cares about each employee, which is exemplified through its competitive pay and outstanding benefits package. Corelation has a generous 401K retirement plan, an extensive paid time off
Job Source: Corelation, Inc.CalPrivate Bank
San Diego
Job Description Job Description Job Title Sr. Client Services Specialist Department Branch Operations Reports To Sr. Client Service Officer/ Client Service Manager/ Sr. Client Service Manager FLSA Status Non-Exempt Job Summary Interviews and determines customer’s banking needs. Aides in selecting accounts and services best suited for the c
Job Source: CalPrivate BankVets Hired
San Diego, CA, United States
About the job Sr Client Services Specialist Job Summary: Interviews and determines customers' banking needs. Aides in selecting accounts and services best suited for the customer's particular needs and requirements. Accurately and efficiently opens and cross-sells new accounts and bank products. Process teller transactions as necessary. Performs
Job Source: Vets HiredCorelation
San Diego, CA, United States
Voted Top Workplaces in San Diego in 2021, we live and work by our core values of integrity, collaboration, innovation, respect, and service. Corelation cares about each employee, which is exemplified through its competitive pay and outstanding benefits package. Corelation has a generous 401K retirement plan, an extensive paid time off policy, and
Job Source: CorelationVets Hired
San Diego, CA, United States
About the job Client Specialist Associate Job Description You like interacting with people, fixing things and understand what it means to be a champion of a brand. You are the voice of the company for customers, you understand what it is like to be a customer and appreciate going above and beyond to delight people and solve their problems. This r
Job Source: Vets HiredSan Diego, CA, United States
Description
Verve Cloud Inc., a top provider of cloud-based VoIP systems, and business-class Internet is looking for our next Tech savvy team member. If you are passionate about a Field Tech career, come join us.
Verve has an award winning culture named BEST PLACES TO WORK 2019-2022, GREAT PLACES TO WORK 2020-2022 AND FORTUNE BEST SMALL & MEDIUM WORKPLACES 2020 & 2022.
Begin a great career with Verve as a Client Services Specialist. This position’s primary responsibility is to provide an amazing experience to both clients and internal teammates while supporting the existing client base in all non-technical business requests. The Client Services Specialist will have ongoing communication with the clients with the clear goal of providing outstanding service as well as retaining, growing, and ensuring that they continue to engage and optimize Verve Services. The Client Services Specialist will be an internal advocate for the clients’ needs and will coordinate with all necessary departments (Accounting, Business Development, Technical Support, Engineering, and Service Delivery) to reach the necessary goals. interacts with and collaborates across multiple departments to ensure work is fully executed.
If this sounds like a role you would thrive in, we would like to hear from you!
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain and grow in Verve desired characteristics according to our Mission and Values.
Assist in new client onboarding and transition from Sales to Service Delivery to Technical Support.
Act as the main point of contact for Verve clients on all business (non-technical) related matters. This includes product and service pricing analysis, assisting clients with service upgrades, service address moves and answering all invoice related questions.
Communicate with clients via phone, email or in person visits as deemed necessary.
Act as internal client advocate. Coordinate and aide clients with communications with other Verve departments.
Provide Supervisor with weekly updates on the status of all open Client Services cases.
Consistently and accurately maintain database of clients.
Provide client training on products and services.
Other duties as assigned by management.
Be comfortable negotiating pricing, upselling and length of contract terms and presenting client business reviews
Interact with customers to form relationships and drive long-term commitment and buying decisions
Utilize approved company systems, processes, and Salesforce.com to track and control multiple tasks, pipelines, issues, and responsibilities
Triage and resolve incoming customer inquiries (email/phone) efficiently
Perform other duties or changed duties as needed or directed.
QUALIFICATIONS AND KEY SKILLS
Acts with integrity in dealing with customers and co-workers; not afraid to do the right thing; takes responsibility for mistakes and achievements; treats others in a respectful manner.
Ability to speak and be understood, and to hear conversational tone of voice, with or without reasonable accommodations.
Ability to read written or printed materials the size of typewritten characters, with or without reasonable accommodations.
Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint).
Excellent client relationship skills; establish, maintain and build relationships, quickly spot and communicate potential risks and issues to be able to retain accounts.
Communicate technical details to a non-technical person in a professional and thoughtful manner
Technical aptitude (PC's, networks, internet)
Exceptional written and verbal communication skills
Demonstrated computer proficiency with Microsoft Office, including Word, Excel, Outlook
Familiarity working with ERP's/CRM's
Must have the ability to multi-task
Must be highly organized
A positive and flexible attitude working in a collaborative environment
Strong work ethic and ability to thrive in a fast-paced environment
Excellent in-person, phone, and written client communication skills
EDUCATION, TRAINING & EXPERIENCE
Bachelor degree in relevant field OR equivalent work experience.
Minimum of 3+ years in account management or inside sales, ideally with a telecommunication, technology (Internet and VoIP) or IaaS company
Must have current and valid driver's license and proof of vehicle insurance
CERTIFICATES, LICENSES AND REGISTRATIONS: Candidates must have a valid state driver’s license and proof of vehicle insurance. Must be able to utilize personal vehicle to travel to client locations to perform required work. On occasions, may be required to travel to service Verve clients.
The PERKS you'd expect:
15 Days Vacation & 10 Holidays
Market Medical, Dental & Vision coverage
401k program with match
Long term disability
Monthly team building events
Employee referral program
And so much more...
We believe in work hard, play hard
We are socially responsible
We enjoy our snacks
We have Friday lunch
We believe in Rock Star rewards
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Client Services Specialist jobs in San Diego, CA, United States
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Get ready to discover your next great opportunity.