Principal Clinical Specialist, CRM - New York City

New York, NY, United States

CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION:

Provide technical, educational, operational and sales support to assist the district in meeting CRM sales and customer service objectives. CRM seeks candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice and taking action.

A DAY IN THE LIFE: POSITION RESPONSIBILITIES:

Technical Support

Successfully completes CRM Field Technical Training – including online and field-based training

Performs checks/interrogations of all CRM medical device systems post sign-off

Supports implants of all CRM products post sign-off

Provides on-call support as needed on evenings and weekends post sign-off

Provide troubleshooting support as requested

Operational Support

Assures completion of patient registration and any other required hospital documentation

Helps manage consignment inventory and trunk inventory once obtained

Provides additional inventory support to meet customer needs

Maintains software on programmers throughout the district as directed

Assists with managing daily coverage logistics as needed

Educational Support

Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed

Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off

Sales Support

Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRHF products and solutions offer value to the customer

Assists with obtaining customer POs throughout the quarter

Has a basic understanding of the competitive landscape

Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives

Ongoing Technical Development

Stays up to date on new products, solutions and patient management offerings

Completes all assigned training in a timely manner

Performs other related duties as assigned

MUST HAVE - BASIC QUALIFICATIONS:

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME

High School Diploma PLUS a minimum 11 years of work experience in clinical cardiac device/EP role, or sales or service in a cardiac device company;

or Associate’s Degree PLUS a minimum 9 years of work experience in clinical cardiac device/EP role, or sales or service in cardiac device company;

or Bachelor’s Degree PLUS a minimum 7 years of work experience in clinical cardiac device/EP role, or sales or service in cardiac device company

AND Current or prior IBHRE (NASPE) Certification

NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:

Thorough working knowledge of medical terminology and the medical device industry

Proven ability to build/maintain positive relationships with peers and colleagues across organization levels

Strong work ethic in accomplishing objectives of the position

Expertise with Microsoft tools & other applications (i.e., SalesForce.com)

Ability to meet vendor credentialing requirements

Excellent customer service skills

Excellent interpersonal, written/verbal communication skills

Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines

PHYSICAL JOB REQUIREMENTS:

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Frequent required travel to customer clinics, hospitals and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile

Continuous verbal and written communication

Frequent 2- handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level

Sitting, standing and/or walking for up to eight plus hours per day

Environmental exposures include eye protection, infectious disease and radiation

Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R.

Frequently required to use hands to finger, handle or feel objects, tools or controls

Ability to effectively use a mobile phone, PC, keyboard and mouse

Frequent bending/stooping, squatting and balance

Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer

Must be able to drive approximately 80% of the time within assigned territory.

Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekend and holidays during the quarter, as determined by local management. Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for week night coverage as approved by regional management.

Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.

Travel Requirements:

Minimum travel of 10%

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Min Salary

106000

Max Salary

130000

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.