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Greenfly
New York, NY, United States
Greenfly is seeking an outstanding Customer Success Specialist to support our company's growth. Our enterprise SaaS platform enables the world's biggest sports and media organizations to leverage Greenfly's short-form content ecosystem to capture, organize and share digital media across departments as well as to athletes, broadcasters, talent, and
Job Source: GreenflyMerkle Science
New York, NY, United States
About Merkle Science Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate, and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide i
Job Source: Merkle ScienceStryker
New York
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (loudfront.net/oms/000000/document/2024/6/SMVZW\_USStrykerEmployeebenefits/USStrykerEmployeebenefits
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New York, NY, United States
This is a field position with a required base location in New York City (Manhattan or Brooklyn preferred). What the Role Is The Samson & Surrey Bar Operations Specialist role offers a unique opportunity to serve as a deeply knowledgeable representative for the Widow Jane portfolio. You will be at the forefront of driving sales, awareness, trial,
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Wellness & Recovery Specialist Location : This is a field based position in the New York City, New York area. Ideal candidates will live in New York City - Bronx, Brooklyn, Queens and Manhattan, NY. The Wellness & Recovery Specialist is responsible for care coordination and/or care management activities focusedon the Wellness a
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Job Details Level Entry Job Location New York - New York, NY Position Type Full Time Education Level High School Description Inform Diagnostics is a leading national pathology laboratory, headquartered in Irving, Texas, with additional state-of-the-art laboratories in Boston, New York City, and Phoenix. With unparalleled quality and experienc
Job Source: FULGENT THERAPEUTICS LLCKARL STORZ SE & Co. KG
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Press Tab to Move to Skip to Content Link Work Location (for field-based positions) Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: At KARL STORZ, we believe in not just creating jobs but building careers. As a family-run company, we understand the value of long-term relationships and actively work on
Job Source: KARL STORZ SE & Co. KGD1 A
New York, NY, United States
Day One AgencyCampaign Magazines Agency of the Year and PRovoke Medias Creative Agency of the Yearis hiring! Were looking for a Front Desk Associate to join our rising team. The right candidate will be reliable, hard-working, and able to handle a variety of tasks simultaneously while also delivering exceptional service to visitors and Day One team
Job Source: D1 ANew York, NY, United States
Customer Success Specialist, New York City
Department: Operations
Employment Type: Full Time
Location: New York
Reporting To: Kelly Dong
Compensation: $45,000 - $55,000 / year
Description
Upway is a fast-growing startup, building the world's largest e-commerce site for e-bikes . We are rapidly growing in our mission to make electric mobility more accessible and reduce wasteand have expanded to 5 countries during our first year of operation !
We are now hiring a Customer Success Specialist to join our operations team in Brooklyn, NY.
In this role, you'll be the voice of Upway, working to solve our traditional customers' pre/post-sale questions, issues, and needs. In addition, you will support our purchasing team by helping review and facilitating customer inbound sales.
Key Responsibilities
Key Responsibilities
Provide outstanding support to our customers via email, chat, phone, etc. This entails addressing questions from potential customers, resolving post-sale issues, and converting Upway visitors into fans
Support bike shops and individual consumers looking to sell e-bikes to Upway
Collaborate with internal teams (e.g., logistics, operations) to ensure smooth transitions throughout both buying and selling processes
Collect feedback from both buyers and sellers to help improve Upway's processes and offerings
Skills, Knowledge and Expertise
Necessary Skills
Excellent written and oral communication skills
Comfortability with technology
An empathetic and enthusiastic personality
Autonomy and ability to work in a fast-paced environment
Problem-solving ability - you can identify, analyze, and resolve issues efficiently and effectively
Adaptability: you can find creative solutions for customers in ambiguous circumstances
Nice to Haves Interests in sustainability, mobility, and technology
Background knowledge of bikes and/or e-bikes
Experience in customer support
Benefits
Upway is an early stage startup funded by prestigious investment firms such as Sequoi and Global Founders Capital (Rocket Internet). You will be surrounded by an extraordinarily talented, motivated, and positive team. This environment will provide you with the following benefits: You'll work with a cool product. Electric and sustainable mobility will be ever present in your day-to-day life, and you'll become an expert in these topics
A dynamic environment with strong personal responsibility, presenting great learning and growth opportunities
Comprehensive medical, dental, and vision plans
Life, accidental death, and long-term disability insurance
Paid company holidays and time off
Competitive 401K Plan with matching
Email Alert for Customer Success Specialist, New York City jobs in New York, NY, United States
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