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MCR Hotels
Odessa, TX, United States
The Guest Service Representative at the Residence Inn Odessa serves as the first point of contact for guests and manages all aspects of their accommodation. Guest Service Representative responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. Responsibilities: • Greet guests a
Job Source: MCR HotelsPilot Company
Midland
**Company Description** Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to
Job Source: Pilot CompanyPlatinum Companies
Midland, TX, United States
Job Profile Summary: Welcome and acknowledge all guests in a professional manner in accordance with Company and Brand standards. Responsible for ensuring guest satisfaction and product quality standards are met via guest check in, check out, room reservations, changes and cancellations, guest requests, etc. Secure payment(s); activate/reissue ro
Job Source: Platinum CompaniesPhilips
Odessa
The Biomedical Site Lead is responsible for the daily supervision of daily biomedical activities for our client in Odessa, TX. You may also serve as a technical advisor for the hospital safety committee, equipment selection committee, and facility planning committee and/or other formal hospital committees as requested by the customer. **Your role:*
Job Source: PhilipsMainStay Suites
Midland, TX, United States
Hotel Night Auditor We are looking for an intelligent, driven, and courteous night auditor. We always strive for our best and our customers see it. This team member is crucial to the property's success ensuring that our guests are provided a fast accurate check-in by a smiling friendly face after their long travels.In addition to managing our guest
Job Source: MainStay SuitesHawthorn Suites by Wyndham
Odessa, TX, United States
Hotel Night Auditor We are looking for an intelligent, driven, and courteous night auditor. We always strive for our best and our customers see it. This team member is crucial to the property's success ensuring that our guests are provided a fast accurate check-in by a smiling friendly face after their long travels.In addition to managing our gues
Job Source: Hawthorn Suites by WyndhamMcDonald's
Midland
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired fo
Job Source: McDonald'sVeolia
Odessa, TX, United States
Job Details Company Description Part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We're always looking for passionate and creative people to hel
Job Source: VeoliaOdessa, TX, United States
The Guest Services Ambassador 2 is responsible for working front desk shifts, ensuring that the guest experience is excellent, that the front desk shift is administered to standard and assisting the General Manager and On Site Manger (OSM) with the efficient operation of the property while on duty.
This role will typically work four “B” shifts on the hotel’s front desk from Monday – Thursday and two On Call Overnight shifts on Monday and Tuesday nights. Additional shifts will be necessary as directed by the OSM.
The position is required to live in the hotel and to comply with the hotel’s fraternization policy.
Guest Relations:
• Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities.
• Take steps to ensure the greatest guest satisfaction possible within budgetary constraints.
• Respond to situations as they arise and manage guest conflict.
Operations:
• Inspect studios and public spaces daily according to the Clean & Safe program brand standards.
• Act according to procedure, in the event of an emergency or accident.
• Accurately follow all policies and procedures.
• Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events.
• Responds to guest service calls.
• Document work activity using the appropriate log and according to policy and procedure
Sales & Revenue:
• Executes the lead management process and completes all sales and marketing objectives as established by the General Manager
and OSM.
• Review Studio Inventory daily to ensure maximization of studio revenue.
• Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue.
Personnel:
• Assist with the training of all team members as necessary and with assisting throughout the property as needed during a shift.
• Demonstrates to team members how to effectively follow the “Say Yes to a Simple Request” program.
On Call Overnight Shifts:
• Responsible for working on-call overnight shifts as scheduled, typically Monday and Tuesday nights, and complying with the
Operating model summary fully and perpetually. In particular:
o During overnight shifts, will respond only to emergencies and calls forwarded from the Overnight
Headquarters for resolution
o Will clock in and out when fulfilling any and all duties of the shift
o Will stay within 30 minutes of the hotel to be able to provide guest response as necessary
Education: • High school diploma or equivalent, or General Education Degree (GED)
Experience: • 1 or more years of experience in the hospitality, retail, or food service industries (preferred)
Knowledge: • Basic understanding of several common office/front desk procedures and practices
Skills: • Must be able to read, write, and speak English proficiently
• Intermediate computer operation including but not limited to accessing data from the internet
• Effective communication with staff and guests
• Effective conflict management
• Effective negotiation and sales skills
Abilities:
Housing:
• Read, comprehend, and follow written procedures
• Respond calmly in situations of conflict and stress
• Adapt to changes in daily work
• Problem solve in a timely manner
• Able to live on site at the hotel and abide by the fraternization policy
E.O.E. M/F/D/M/V Drug Free Workplace
Email Alert for Guest Services Ambassador (GSA 2 On Site) jobs in Odessa, TX, United States
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