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Platinum Companies
Midland, TX, United States
Job Profile Summary: Welcome and acknowledge all guests in a professional manner in accordance with Company and Brand standards. Responsible for ensuring guest satisfaction and product quality standards are met via guest check in, check out, room reservations, changes and cancellations, guest requests, etc. Secure payment(s); activate/reissue room
Job Source: Platinum CompaniesPilot Company
Midland
**Company Description** Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to
Job Source: Pilot CompanySandpiper Property Management
Odessa, TX, United States
Job Summary: " The Guest Services Ambassador position will work one day a week only with the option to train in Housekeeping." The Guest Services Ambassador (GSA) acts as the “face” of the hotel and is the main point of contact for guests. They are responsible for ensuring an excellent guest experience by conducting front desk operations in an ef
Job Source: Sandpiper Property ManagementPizza Hut
Odessa, TX, United States
What's on the menu: * Daily Pay! * Opportunity to advance quickly- we will train you! * Food Discounts * Flexible Hours * Discount Program: vast array of discounts, including cell phone service, movie tickets, auto insurance, roadside assistance, tire and auto repair, new cars, travel and so many more. Apply Today! http://nowhiring.com/adtpizzahu
Job Source: Pizza HutMolly Maid
Midland, TX, United States
Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule? As a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will br
Job Source: Molly MaidCrunch Fitness
Midland, TX, United States
Description The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members. Position Requirements Expectations Greet all members &
Job Source: Crunch FitnessPlanet Fitness
Odessa, TX, United States
THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, i
Job Source: Planet FitnessU-Haul
Odessa, TX, United States
Location: 1010 University, Odessa, Texas 79764 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exce
Job Source: U-HaulOdessa, TX, United States
The Guest Service Representative at the Residence Inn Odessa serves as the first point of contact for guests and manages all aspects of their accommodation. Guest Service Representative responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
Responsibilities:
• Greet guests and complete the check-in process
• Input and retrieve information from the computer and PMS system
• Confirm guest information, room rate, selection of room, code electronic keys
• Provide information to guests about hotel amenities & local area
• Assist guests with check-out
• Ensure rooms and services are correctly accounted and charged
• Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates
• Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
• Use up-selling techniques and promote marketing programs to maximize room occupancy and profit
• Answer and manage phone calls in a timely manner, managing multiple tasks at once
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
• Receive, retrieve, and relay messages and packages to guests
• Other duties as assigned
Requirements:
• Front desk experience preferred, but will train the right fit
• Experience with the brand a strong plus
• Highly motivated and self-directed
• Exceptional customer service skills required
• Must possess strong computer skills
• Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
• Excellent English communication skills both written and verbal
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
Our Company
MCR is the 3rd-largest hotel owner-operator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 .
MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .
For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.
Other details Job Family Hotels
Pay Type Hourly
Apply Now
Email Alert for GUEST SERVICE REPRESENTATIVE jobs in Odessa, TX, United States
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