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Slip Robotics
Atlanta, GA, United States
Introduction Slip Robotics is a venture-backed, supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes. 23% of a truck driver's workday is typically wasted idling and waiting for their truck to be loaded/unloaded at a dock, while forklift drivers face constant pressure to quickly lo
Job Source: Slip RoboticsMessageGears
Atlanta, GA, United States
MessageGears is the first and only customer marketing platform that connects directly to our customer's enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We're disrupting an industry by providin
Job Source: MessageGearsHarris Computer
Atlanta, GA, United States
Join the vibrant team at Systems and Software as our new Customer Success Manager, where innovation meets dedication! We're on the hunt for a dynamic, team-spirited individual who is not just committed to excellence in customer service but also possesses sharp analytical skills and a zest for thriving in a high-energy setting. As a pivotal part of
Job Source: Harris ComputerWorkday
Atlanta, GA, United States
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of puttin
Job Source: WorkdayMoney Fit by DRS
Atlanta, GA, United States
Tonic is looking for a Customer Success Manager to partner with our customers and continuously drive value realization through adoption and deep business relationships. Part product expert and part business partner, this role will primarily focus on expanding the use of Tonic within existing accounts. As a Tonic Customer Success Manager, you will c
Job Source: Money Fit by DRSNavis
Atlanta, GA, United States
Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for cha
Job Source: NavisMacStadium
Atlanta, GA, United States
Meet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big enterprises, and small teams rely on MacStadium’s innovative solutions every day. We have a passionate te
Job Source: MacStadiumRainforest
Atlanta, GA, United States
Who are we looking for? Rainforest is looking for an experienced Customer Success Manager who is well-versed in Payment Facilitator models (or PayFac-as-a-service) for vertically-focused software platforms. As a Customer Success Manager, you will be responsible for ensuring that our clients' integration process is smooth and successful, but more i
Job Source: RainforestAtlanta, GA, United States
Verusen is a leading technology company that uses artificial intelligence to provide visibility, digitization and prediction of materials data and inventory for complex supply chains. The company's AI software harmonizes disparate material data across ERP instances/systems while providing accurate MDM across the enterprise to optimize inventory costs. Intelligent controls enforce inventory procedures to help prevent future inventory spikes, while predictive capabilities optimize allocation and procurement needs. The result is a data foundation you can trust to move quickly to innovate and support related Industry 4.0 initiatives.
Verusen is venture-backed by leading investors from San Francisco to Boston, and is a Signature Company at Georgia Tech's Advanced Technology Development Center (ATDC). Partnerships including SAP and Accenture. Verusen is a portfolio company of SAP.iO.
We are looking for a Customer Success Manager who is not just willing but wanting to roll up their sleeves to help us build a world-class SaaS offering for the world's most complex supply chains. Our ideal team member will help lead customers post-implementation to achieve long-term, sustainable success with Verusen. The Customer Success Manager will help drive value for our customer stakeholders understanding the personas and value available to each. Our Customer Success Manager will help align our product strategy, engineering efforts, and go-to-market initiatives.
Our Customer Success Manager needs to be passionate about understanding customers and finding solutions to real customer problems--get down to the why . Customer empathy is paramount. Our team, customers, investors, and partners have a high bar for strong ROI and speed to value, the ideal candidate will be a tactical Customer Success Manager who excels at continuous discovery and agile delivery.
Responsibilities
Drive customer retention through renewals, and help execute upsell and cross-sell opportunities
Gain a deep understanding of customer needs and help customers achieve success with the Verusen platform and knowledge base
Develop strong relationships with our customers to become a trusted partner and work towards mutual success while engaging with the many levels of stakeholders of our customers from central executive leadership to managers working in production facilities
Craft and prioritize initiatives for the customer journey that facilitates long-term value for each customer and improves their experience
Help drive new product capability rollouts including documentation and training
Coordinate and deliver quarterly business and partnership reviews to ensure alignment of customer and Verusen company goals
Work closely with the account team for seamless transitions from onboarding to adoption and ultimately value creation
Provide Level 1 support, and triage for Level 2 / 3 technical support
Be the Verusen liaison for customers, and be the customer liaison for Verusen
Qualifications
2-4 years of experience as a Software-as-a-Service (SaaS) customer success or customer support professional supporting Enterprise customers in a high-touch capacity is a MUST
Familiarity with tools to analyze customer engagement trends and experience developing action plans based on those trend analyses
Excellent verbal and written communication skills. Must be able to clearly articulate and present product concepts, strategy, and vision to internal and external teams. Must be comfortable communicating with customers at all organizational levels, from individual contributors to executives
Experience using tools to track customer requests and trouble tickets
Strong technical analysis of data with SQL is desirable to help support and troubleshoot with customers
Ability to adapt to fast-moving and changing environment as the team and our product grows
Knowledge of and experience in Supply Chain or Inventory Management is preferred
Experience in a fast-paced, startup environment is a plus
What we offer
Learning from the best - passionate co-workers and a hands-on and engaged leadership team
A competitive salary, equity and commission model
Excellent benefits, including leave policies
Work that matters
Commitment to Diversity and Inclusion
At Verusen, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical and mental disability, sexual orientation, gender identity and/or expression, status as a veteran and any other characteristic protected by applicable law. We respect and seek to empower each individual and support a diverse culture, perspectives, skills, and experiences within our workforce. We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
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Customer Success Manager jobs in Atlanta, GA, United States
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