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Kaleris Company
Atlanta, GA, United States
We’re looking for a forward-thinking Customer Success Manager that will be responsible for all aspects of customer care for the customers and will work closely with other members of the Kaleris team, including sales, support, and operations to provide cross-functional leadership in Kaleris on behalf of the client base. This position is highly visib
Job Source: Kaleris CompanyCharger Logistics
Atlanta, GA, United States
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with th
Job Source: Charger LogisticsCleo
Atlanta, GA, United States
Customer Success Manager at Cleo (US) Remote Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications suppo
Job Source: CleoResolution Technologies
Atlanta, GA, United States
Customer Success Manager Customer Success Manager Job Summary: We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning yo
Job Source: Resolution TechnologiesMongoDB
Atlanta, GA, United States
The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoD
Job Source: MongoDBGrayscale Labs
Atlanta, GA, United States
Who we are: At Grayscale, our mission is to make the hiring process more human. Our candidate engagement platform powers high volume hiring for brands like Wayfair, Amazon Pharmacy, and Warby Parker. With Grayscale, hiring teams can engage candidates via SMS and automate a white glove experience with each and every candidate, speeding up hiring ou
Job Source: Grayscale LabsIronScales Ltd.
Atlanta, GA, United States
IRONSCALES Fights Phishing. IRONSCALES is a self-learning, AI-driven email security solutionthat continuously detects and remediates advanced threats for global organizations of any size.Our solution is fast to deploy, easy to operate, and provides unparalleled protection againstemail threats. Who We Are: We are IRONSCALES. We care about people. W
Job Source: IronScales Ltd.DigitalRoute
Atlanta, GA, United States
The world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the center of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren't built to handle the massive data volumes and complexity that usage-based mod
Job Source: DigitalRouteAtlanta, GA, United States
Tonic is looking for a Customer Success Manager to partner with our customers and continuously drive value realization through adoption and deep business relationships. Part product expert and part business partner, this role will primarily focus on expanding the use of Tonic within existing accounts.
As a Tonic Customer Success Manager, you will create strategic customer success plans for each customer, identifying areas to improve the use of Tonic, and uncovering new uses for our product to expand accounts. This role collaborates with the Product team to provide feedback and improve our platform, the Sales team on certain large expansions, and the Marketing team to nurture and educate our customer base.
The best candidate for this role will be customer-obsessed, collaborative and flexible. Success will require a deep understanding of our platform and the problems we solve, maximizing the value our customers get out of Tonic and keeping an eye out for expansion opportunities.
What You'll Be Doing:
Oversee approximately 20-30 accounts within Tonic’s customer base, identifying and negotiating both contract renewal and expansion opportunities either directly or along with one of Tonic’s account managers for larger enterprise customers
Build and nurture customer relationships on an ongoing basis to ensure they maximize productivity and value from our platform
Proactively meet with new customers to ensure they receive effective product training tailored to their business needs
Follow, manage and mold our customer journey while working closely with Sales, Customer Success, and Product to ensure an exemplary customer experience
Monitor product utilization and account health, turning every user into a champion
Collect customer feedback, reviewing and filtering it for our Product and Engineering teams to continuously improve our product
What We're Looking For:
3+ years of experience in a customer-facing sales, customer success, or strategic consulting role
Ability to retain and expand accounts for a technical B2B product
Strong interpersonal skills and an ability to collaborate with technical and business teams
High organizational skills with the ability to juggle competing customer priorities
Why Join Us?
Ground-floor opportunity to have an immediate impact on the company's growth
Series B backed by leading investors such as Insight Partners, GGV Capital, and HeavyBit
Health, dental, vision and 401(k)
Unlimited time off and flexible work hours
About Tonic AI
Tonic.ai empowers developers while protecting customer privacy by enabling companies to create safe, synthetic versions of their data for use in software development, testing, and QA. Founded in 2018, with offices in San Francisco, Atlanta, and New York, the company is pioneering enterprise tools for database subsetting, de-identification, and synthesis. Thousands of developers use data generated with Tonic on a daily basis to build their products faster in industries as wide ranging as healthcare, financial services, logistics, edtech, and e-commerce. Working with customers like eBay, The Motley Fool, Flexport, and Everlywell, Tonic.ai innovates to advance their goal of advocating for the privacy of individuals while enabling companies to do their best work. For more information, visit https://www.tonic.ai or follow @tonicfakedata on Twitter.
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Customer Success Manager jobs in Atlanta, GA, United States
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