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The Michael's Companies
, MD, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Store - 9934 Reistertown Rd time type Full time posted on Posted 18 Days Ago job requisition id R00235511 Store - Garrison, MDDeliver a customer centric shopping experience by managing and delivering effective
Job Source: The Michael's CompaniesFive Below Inc
Baltimore, MD, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Baltimore, MD 21215 time type Full time posted on Posted 2 Days Ago job requisition id JR40129 At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go
Job Source: Five Below IncParkdean Resorts UK Ltd
Essex, MD, United States
**Naze Marine** Naze Marine Holiday Park is set in peaceful surroundings with a relaxing environment, but you wont find our teams with their feet up! A career at Naze Marine is fun, fast paced and varied, ensuring our customers receive only the best of customer service and make amazing memories. As a growing business we are proud to offer progressi
Job Source: Parkdean Resorts UK LtdMichaels Stores
Baltimore, MD, United States
Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsLutherville-Timonium-30-36 W Ridgely Rd time typeFull time posted onPosted Yesterday job requisition idR00119326 Store - BALT-TIMONIUM, MD**We're here for the Makers! Come be a part of the team where innovation and teamwor
Job Source: Michaels StoresBrilliant Earth
Baltimore, MD, United States
Customer Experience Manager - Baltimore The Customer Experience Manager will build,leadand mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Conciergesresponsible formeeting quarterly sales targets anddelivering exceptional service to Brilliant Earth customers. As the team’sleader, you will foster an environment of
Job Source: Brilliant EarthWeis Markets, Inc.
Odenton, MD, United States
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Assistant Customer Experience Manager is responsible for the functions below, i
Job Source: Weis Markets, Inc.The Michael's Companies
Baltimore, MD, United States
Customer Experience Manager (FT) page is loaded Customer Experience Manager (FT) Apply locations Lutherville-Timonium-30-36 W Ridgely Rd time type Full time posted on Posted 30+ Days Ago job requisition id R00218738 Store - BALT-TIMONIUM, MDDeliver a customer centric shopping experience by managi
Job Source: The Michael's CompaniesFive Below
Cockeysville, MD, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Five BelowBaltimore, MD, United States
**Customer Experience Manager**
Baltimore, MD / Customer Experience & Education Customer Experience / Full Time/Remote **Company Description** When minutes matter, seconds count. As a pioneer and market leader in mass notification, our mission is to empower organizations to protect lives, secure assets, and maintain business continuity. Alertus is experiencing unprecedented growth in all markets, and we're looking for like-minded individuals who take pride in offering well-developed and invaluable life safety products to an engaged customer base.
**Job Description** We are looking for an engaging Customer Experience Manager to play a critical role in supporting Alertus rapid growth. This customer-focused rockstar will report to the Sr. Director of Customer Experience & Education, help bring our mission to life, and be responsible for increasing customer engagement by maximizing the customers Alertus System experience.
With a passion for customer engagement and retention, our ideal candidate will proactively work to understand and address the needs of our customer base. + Reach out to current customers to ensure the deployment and the full utilization of our products
+ Embed our existing customer base in Alertus' solutions to help drive retention rates
+ Obtain customer feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups
+ Use analytical skills to detect patterns, interpret data, brainstorm for solutions, and identify areas of improvement across the customer experience
+ Act as a liaison between internal teams to ensure customer needs are being met; coordinate with implementation, sales, marketing, finance, and product development teams
+ Act as a liaison between our customers and our internal technical teams to capture and deliver product requests for desired features
+ Spearhead projects for developing new features request by new and existing customers
+ Cultivate new business opportunities by asking questions, mining presented opportunities, and sharing the findings with the sales teams
+ BA/BS or equivalent experience
+ 2+ years of experience in a customer success or related role
+ Salesforce or other CRM platform experience preferred
+ Excellent interpersonal skills with the ability to effectively collaborate with internal and external stakeholders
+ Customer-first mindset
+ Ability to effectively communicate difficult/sensitive information tactfully
+ Ability to understand customers needs and manage client expectations
+ Exceptional soft skills
+ Competitive Salary
+ Business Casual Environment
+ Generous Vacation Plan
+ Part of a Fast-Paced and Growing Company Setting
+ Rewarding Experience Improving the Lives and Safety of Others
+ Regular Company Social and Team-building Events
+ Circle of Excellence Rewards Trip
Alertus Technologies is subject to the Federal Contractor and Emergency Temporary Standard (ETS) requirements of the Federal Mandate for COVID-19 Vaccination. All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.
Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.
All your information will be kept confidential according to EEO guidelines.
EEO/AA Employer M/F/D/V
**AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP**
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Customer Experience Manager jobs in Baltimore, MD, United States
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