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Brilliant Earth
Baltimore, MD, United States
Sales and Customer Service - Baltimore, MD - Full Time Customer Experience Manager - Baltimore The Customer Experience Manager will build, lead and mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Concierges responsible for meeting quarterly sales targets and delivering exceptional service to Brilliant Earth cu
Job Source: Brilliant EarthParkdean Resorts UK Ltd
Essex, MD, United States
**Naze Marine** Naze Marine Holiday Park is set in peaceful surroundings with a relaxing environment, but you wont find our teams with their feet up! A career at Naze Marine is fun, fast paced and varied, ensuring our customers receive only the best of customer service and make amazing memories. As a growing business we are proud to offer progressi
Job Source: Parkdean Resorts UK LtdMichael's
Timonium, MD, United States
Store - BALT-TIMONIUM, MDDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Op
Job Source: Michael'sBrilliant Earth
Baltimore
Job Description Job Description Customer Experience Manager - Baltimore The Customer Experience Manager will build, lead and mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Concierges responsible for meeting quarterly sales targets and delivering exceptional service to Brilliant Earth customers. As the team’s
Job Source: Brilliant EarthMichael's
Hanover, MD, United States
Store - BALT-ANNE ARUNDEL, MDDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standar
Job Source: Michael'sThe Home Depot
Columbia, MD, United States
Req114695 Position Purpose Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associate
Job Source: The Home DepotAlertus Technologies, LLC.
Baltimore, MD, United States
**Customer Experience Manager** Baltimore, MD / Customer Experience & Education Customer Experience / Full Time/Remote **Company Description** When minutes matter, seconds count. As a pioneer and market leader in mass notification, our mission is to empower organizations to protect lives, secure assets, and maintain business continuity. Alertus i
Job Source: Alertus Technologies, LLC.The Michael's Companies
, MD, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Store - 9934 Reistertown Rd time type Full time posted on Posted 18 Days Ago job requisition id R00235511 Store - Garrison, MDDeliver a customer centric shopping experience by managing and delivering effective
Job Source: The Michael's CompaniesBaltimore, MD, United States
Customer Experience Manager page is loaded **Customer Experience Manager**
**Customer Experience Manager**
locationsLutherville-Timonium-30-36 W Ridgely Rd time typeFull time posted onPosted Yesterday job requisition idR00119326 Store - BALT-TIMONIUM, MD**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!**
**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.**
**To review a comprehensive list of benefits, please visit**
**CT and CO only -To review pay ranges for the position you are applying for, please visit**
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omni channel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.**Major Activities**
* Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
* Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
* Plan and lead the execution of the class and in-store events in accordance with Company program
* Lead the Omni channel processes
* Manage and execute shrink and safety programs
* Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
* Serve as Manager on Duty (MOD)
* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organizations vision and values; projects a positive image and serves as a role model for others
* Acknowledge customers, help locate product and provide solutions
* Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
* Manage and execute the shrink and safety programs
* Cross trained in Custom Framing selling and production
**Other duties as assigned**
**Preferred Type of experience the job requires**
* Retail management experience preferred
**Physical Requirements**
* Ability to remain standing for long periods of time
* Ability to move throughout the store
* regular bending, lifting, carrying, reaching and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment
* If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
**Work Environment**
* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings
**Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.**
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Customer Experience Manager jobs in Baltimore, MD, United States
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