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Vusion Group
Chicago, IL, United States
Are you ready to develop the future of retail? As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. VusionGroupis a fast-growing, fast-paced retail tech company.
Job Source: Vusion GroupVusion
Chicago, IL, United States
Are you ready to develop the future of retail? As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. VusionGroupis a fast-growing, fast-paced retail tech company.
Job Source: VusionReeve & Associates, LLC
Chicago, IL, United States
Global Leader in Safety Science, security and sustainability is seeking a Director to build a Customer Success team. The Director Software Sales - Customer Success, leads the Customer Success function globally for the Software and Advisory business. This role sets the overall vision and strategic plan for the Customer Success organization, includin
Job Source: Reeve & Associates, LLCConfidential
Chicago, IL, United States
Senior Director of Customer Success About the Company Rapidly advancing B2B SaaS organization based in NY Industry Internet Type Privately Held About the Role The Senior Director of Customer Success will be responsible for driving value to customers by defining the customer life cycles, road maps, and success plans, and leveraging customer data a
Job Source: ConfidentialEvotix
Chicago, IL, United States
We are looking for a Director of Delivery to join our Team! Are you passionate about methodologies, processes and systems to utilise, maintain and exceed metrics? We are looking for someone who is highly collaborative, analytical, and results orientated . Who We Are: We are Evotix, and our mission is to crea
Job Source: EvotixWatlow
Chicago, IL, United States
Working at Watlow Are you looking for an opportunity to make a great living and be part of a thriving cross functional community? Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact ev
Job Source: WatlowNielsenIQ
Chicago, IL, United States
Company Description Please kindly note, the following job advertisement is intended exclusively for internal combined-Company existing employees of NIQ & GfK. If you are not an existing NIQ or GfK employee, we regret to inform you that your application for this position will not be considered. However, we encourage you to explore other opportuniti
Job Source: NielsenIQ1WorldSync
Chicago, IL, United States
Are you an exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire global teams to achieve extraordinary results consistently quarter over quarter? Do you have a background in sales and account management? Are you goal-oriented and always looking for new opportuniti
Job Source: 1WorldSyncChicago, IL, United States
Director Customer Success Management
About the Company
Innovative cloud platform for web development & hosting
Industry
Computer Software
Type
Privately Held, VC-backed
Founded
2015
Employees
201-500
Funding
$200+ million
Categories
Apps
Developer Platform
Internet
Software
Information Technology & Services
Design
Professional Services
Fashion
Textiles
Technology
Specialties
Next.js
Developer Velocity
Open Source
Developer Experience
React
and Web Development
About the Role
The Company is seeking a Director of Customer Success Management for the Americas East region. The successful candidate will be responsible for managing a team of Customer Success Managers (CSMs) and ensuring the delivery of exceptional customer experiences. This role involves setting, measuring, and analyzing metrics to define success, as well as hiring and growing the CSM team to meet customer demands. The Director will also be expected to work with a CS CRM to scale the CSM function, engage the entire company in CSM activity, and identify data requirements for the CRM. Experience in evaluating and improving processes, coaching team members, and acting as an escalation point for customer issues is essential. The ideal candidate will have a strong background in SaaS customer success, experience with SaaS customer activation strategies, and a desire to work cross-functionally with product and engineering teams.Applicants for the Director of Customer Success Management role at the company should have at least 5 years of experience in customer success at a SaaS company, with a proven track record in setting and managing KPIs and growth plans for team members. Experience in driving efficiencies, scaling, and managing projects is required, as well as technical knowledge in modern application development and deployment. The role demands a candidate who can handle pressure, work in an asynchronous communication environment, and is technically adept. Bonus skills include experience in frontend development, working with CDNs, understanding of DNS, and experience with enterprise applications at a global scale. The company is committed to fostering an inclusive community and encourages all qualified individuals to apply.
Hiring Manager Title
Vice President of Customer Success
Travel Percent
Less than 10%
Functions
Operations
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Email Alert for Director Customer Success Management jobs in Chicago, IL, United States
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