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Vusion
Chicago, IL, United States
Are you ready to develop the future of retail? As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. VusionGroupis a fast-growing, fast-paced retail tech company.
Job Source: VusionReeve & Associates, LLC
Chicago, IL, United States
Global Leader in Safety Science, security and sustainability is seeking a Director to build a Customer Success team. The Director Software Sales - Customer Success, leads the Customer Success function globally for the Software and Advisory business. This role sets the overall vision and strategic plan for the Customer Success organization, includin
Job Source: Reeve & Associates, LLCVusion Group
Chicago, IL, United States
Are you ready to develop the future of retail? As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. VusionGroupis a fast-growing, fast-paced retail tech company.
Job Source: Vusion GroupNielsenIQ
Chicago, IL, United States
Company Description Please kindly note, the following job advertisement is intended exclusively for internal combined-Company existing employees of NIQ & GfK. If you are not an existing NIQ or GfK employee, we regret to inform you that your application for this position will not be considered. However, we encourage you to explore other opportuniti
Job Source: NielsenIQ1WorldSync
Chicago, IL, United States
Are you an exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire global teams to achieve extraordinary results consistently quarter over quarter? Do you have a background in sales and account management? Are you goal-oriented and always looking for new opportuniti
Job Source: 1WorldSyncWatlow
Chicago, IL, United States
Working at Watlow Are you looking for an opportunity to make a great living and be part of a thriving cross functional community? Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact ev
Job Source: WatlowConfidential
Chicago, IL, United States
Senior Director of Customer Success About the Company Rapidly advancing B2B SaaS organization based in NY Industry Internet Type Privately Held About the Role The Senior Director of Customer Success will be responsible for driving value to customers by defining the customer life cycles, road maps, and success plans, and leveraging customer data a
Job Source: ConfidentialConfidential
Chicago, IL, United States
Director Customer Success Management About the Company Innovative cloud platform for web development & hosting Industry Computer Software Type Privately Held, VC-backed Founded 2015 Employees 201-500 Funding $200+ million Categories Apps Developer Platform Internet Software Information Technology & Services Design Professional Services Fashion Tex
Job Source: ConfidentialChicago, IL, United States
We are looking for a Director of Delivery to join our Team! Are you passionate about methodologies, processes and systems to utilise, maintain and exceed metrics?
We are looking for someone who is highly collaborative, analytical, and results orientated .
Who We Are:
We are Evotix, and our mission is to create dynamic EHS and wellbeing solutions built for a rapidly changing world. Based in London and Chicago, we develop technologies that are transforming management of the world’s most critical EHS and wellbeing challenges.
We bring people and technology together with intuitive, human tools that radically change the approach to health and safety. This is how a long-term, definable shift is going to happen.
At Evotix we are a strong team with a powerful ethos and big ambitions. We have grown consistently at 40% year. People join us because they are up for a challenge and want to make a difference – sharing a passion for our mission and a focus on “getting it done”.
We’re informal and open, whether we’re sharing ideas on the office floor or jokes at regular team-bonding events.We proudly promote diversity, as one of the few tech businesses that isn’t disproportionately male dominated.We’re unconventional – we embrace bold thinking, new perspectives and curiosity.We’re radically candid – we regularly give and embrace feedback so we can take a step forward each month, together.
Think you’re a fit for Evotix?
The primary objectives and responsibilities of a Director of Delivery includes:
Delivery of Customer Solutions: Set and deliver strategic init iatives in assigned geography ;
Support the recruitment process of new talen t as req ui red in coordination with the Head of Specialism ;
Ensure successful onboarding and training of all new staff members in coordination with functional resources according to global requirements for the position;
Be an inspirational leader to the entire delivery staff in region ;
Provide coaching and direction to team members - challenge and support other s to raise the bar ;
Provide an escalation point where necessary for staff and customers in the region ;
Offer leadership when working with potential & existing customer s ;
Ensure a high standard of professionalism in customer interactions ;
Report on profitability in region with continual improvement mindset ;
Build strong relationships with the global heads of Support, Professional Services, Pre-sales, Sales & Product/Engineering to ensure global consistency ;
Performance Measures:
Regional delivery of team performance against key indicators, such as: Ability of the team to deliver solutions to clients and build partnerships;
Implementation of projects staying on track and on budget;
Successful engagement of customers in product;
Profit margins in region;
Support metrics in line with standards;
eNPS and NPS score in region;
Required systems being utilized.
What you’ll bring to the table:
Previous experience in a senior delivery position with a focus on B2B SaaS solutions;
Ability to handle customer issues and escalations constructively and diplomatically;
A Bachelor’s degree in Business Administration/Management or relatable field or experience;
Exposure of working with multiple stakeholders, both internally and externally;
A highly collaborative approach;
Excellent interpersonal and customer services skills;
Strong Analytical and problem-solving skills;
Fantastic verbal and written communication skills;
Strong attention to detail with the ability to organise tasks and multiple projects;
Naturally curious with a passion for driving continuous improvement of results.
Why you should apply to Evotix:
At Evotix, we are all pioneers, leading the charge in transforming health and safety. By joining us, YOU can make a difference.
Work perks include: Competitive base salary
Quarterly company performance bonus
Birthdays off
Unlimited annual leave
Private Medical Insurance
Employee Assistance Program
Quarterly wellness days
Wanna be a superhero? Put on your cape and join us!
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Email Alert for Director of Customer Success Delivery jobs in Chicago, IL, United States
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