Customer Service Rep Sr

Westminster, CO, United States

**Purpose**

****Are you seeking more than a paycheck** **YOU** who take pride in their work, have an eye for detail, and believe in a positive attitude. Whether you are coming from a job where travel is mandatory, or leaving a company with an overwhelming schedule, you can find a better quality of life working with the JeffCo community. We offer exciting benefits such as flex time, generous holiday schedules, and regular business hours so you can stay put, spend more time with family, and enjoy all the amenities Jefferson County has to offer!If you are looking for a great opportunity for your career to take off, then this position welcomes you to work for a County that thrives on working collaboratively and overcoming challenges. We are seeking someone who has a strong work-ethic, is a self-starter, loves what they do and is motivated to share their knowledge and experience with those who they work with.**

Rocky Mountain Metropolitan Airport (RMMA) is seeking an individual to provide customer service and administrative support. RMMA is currently hiring a **Senior Customer Service Representative** for a multi-functional role in an organization that thrives on collaboration, high energy, and ever-changing challenges. The position requires a self-starter who values organization, positive energy and motivation for growth and knowledge while maintaining focus on the broader dynamic goals for the Airport.

Under general supervision, the **Sr. Customer Service Representative** performs and coordinates a variety of important customer and administrative services that optimize the Airport's ability to provide a safe, secure, and efficient aviation environment for all users, tenants, customers, and staff of the Rocky Mountain Metropolitan Airport. If you are looking for this great opportunity, then look no further.

About RMMA and Jefferson County:

Rocky Mountain Metropolitan Airport is owned and operated as a division of Jefferson County Government. The Airport is in the northeast corner of Jefferson County and is strategically situated between Denver and Boulder on U.S. Highway 36 and Colorado 128. RMMA is the 4th busiest airport in Colorado and is an important component of the national air transportation system and the Denver metropolitan area. The Airport is designated as a reliever for Denver International Airport and provides a home to many corporate aviation facilities, commercial aviation businesses, charter companies, general aviation tenants and hobbyists.

As a division of Jefferson County , the Airport offers employees more than just a job, but rather a career with opportunities for growth, competitive pay, retirement options, health benefits, and paid time off. **Hiring Range: $2 0.68 - $22.12 hourly**

Compensation will be determined based on education, experience, and skills. RESPONSIBILITIES The **Sr. Customer Service Representative** is responsible for: information based on advanced knowledge of Train ing other staff and volunteers in work duties and department policies and procedures. Other duties and responsibilities as assigned. QUALIFICATIONS Minimum qualifications: * High School diploma or equivalent

* One year of work-related experience

* Or an equivalent combination of education and experience.

Preferred qualifications: Over 1 year work experience Strong customer service skills Proficiency with Microsoft Office Programs (strong emphasis on Excel) Experience with accounts receivable and or accounts payable Experience working with online programs & data management systems Strong communication and interpersonal skills Ability to work both independently and within a team environment Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references. Additional Job Description : Once the job bulletin has closed, the Talent Acquisition Team evaluates all applications based on the minimum requirements listed in the qualifications section of the job bulletin. Next, the Talent Acquisition Team reviews applications for the preferred skills. While these skills are not a requirement for the position, they will contribute to the success of the new hire in this role. These skills are scored, and the highest scoring applicants will be forwarded to the next step. The next step includes the hiring team reviewing applications and deciding who to contact for a phone screen/interview. The number of applications forwarded for Manager Review depends on the hiring teams request and can range from 10 applications to everyone who meets minimum requirements; not everyone who makes it to Manager Review is guaranteed an interview. **Employee Total Rewards and Benefits**

Working at Jefferson County Government provides much more than a paycheck.

Flexible schedules assist in your work/life balance, in-house fitness centers keep you strong, and matching retirement helps you plan for your future.. A wide variety of great benefit opportunities helps you maintain a healthy lifestyle in balance with a generous leave & holiday schedule.

This is an excellent opportunity to join an organization that thrives on innovation and collaboration, and where being a leader doesnt require an official title. A career with Jefferson County will not only allow you to serve our community in a positive, customer-focused way, it will also give you the opportunity to make a difference in the lives of those living in and enjoying all that Jeffco has to offer. Jeffco provides exciting benefits like flextime, remote work opportunities, a four-day business week, and a commitment to growing and developing its employees.* Once the job bulletin has closed, the Talent Acquisition Team evaluates all applications based on the minimum requirements listed in the qualifications section of the job bulletin.

* Next, the Talent Acquisition Team reviews applications for the preferred skills. While these skills are not a requirement for the position, they will contribute to the success of the new hire in this role. These skills are scored and the highest scoring applicants will be forwarded to the next step.

* The next step includes the hiring team reviewing applications and deciding who to contact for a phone screen/interview. The number of applications forwarded for Manager Review depends on the hiring teams request and can range from 10 applications to everyone who meets minimum requirements; not everyone who makes it to Manager Review is guaranteed an interview.

* If the hiring team wishes to speak with you further, they will reach out to you via phone call or email using the contact information listed on your application. You may receive emails asking you to complete a task within your candidate portal and it is important that you are receiving our emails as we do not want you to miss out on an opportunity.

Once you have created a Candidate profile, you'll be able to set up job interest alerts! This means you would be the first to know when we post a position that matches your desired role!