Sr Technical Consultant

Norcross, GA, United States

Job Description

Join the Team Making Possibilities Happen

If you've ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it's your turn to serve the payment needs of organizations and people the world over.

This can be a remote position but candidate must live and work in the US in Eastern or Central Time Zone.

Job Summary:

The purpose of the role is to ensure new and existing ACI customers receive a first class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others. Defines customer needs and develops a plan and proposal for delivery of the project. Viewed by customers as a consultant. Performance is typically evaluated based on utilization, (i.e., billable hours).

Job Responsibilities:

One of the highest level individual contributors, analyzes client's business needs, integrates client's business strategies and recommends appropriate information technology solutions utilizing ACI's methodologies. Conducts analysis of corporate objectives, critical success factors, business functions and processes. Plans, integrates and manages the implementation of new technology.

As one of the highest level technical experts, performs a variety of duties involved with supporting large, strategic and/or multiple projects.

Significantly supports the regional/product's business development and sales support efforts for a particular territory, industry or account.

Has superior technical and comprehensive knowledge and understanding of product set and business knowledge. Assists the customer with their implementation efforts as necessary to ensure successful product adoption.

Anticipates the implications and consequences of risks or business situations and take appropriate action to prepare for possible mitigation actions and or contingencies. Has the ability to identify information needed to clarify a risk or business situation, seeking that information from appropriate sources and use skillful questioning to draw out the information.

Acts as a mentor, coach or trainer to consultants by sharing business expertise.

Perform other duties as assigned

Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills and Experience required for the job: Bachelor's degree in Computer Science, Information Systems/Management, Business, Accounting or Finance or equivalent experience is required.

10 years relevant experience.

Industry/Business Analysis: One of the highest level individual contributors, analyzes client's business needs, integrates client's business strategies and recommends appropriate information technology solutions utilizing ACI's methodologies. Conducts analysis of corporate objectives, critical success factors, business functions and processes. Plans, integrates and manages the implementation of new technology. Has technical expertise in one or several business or industry specializations which may include:

Financial or Merchant Retail Payment Models

Global Payment Networks

Business Process Re-engineering

Client Server Application Development

Application Outsourcing

Technology Migration

Data Mining/Data Warehousing/Analytics

Electronic Banking or Electronic B2B Commerce

Customer Relationship Management

Treasury Management

Project Management: As one of the highest level technical experts, performs a variety of duties involved with supporting large, strategic and/or multiple projects.

Solves highly technical and complex problems for projects.

Guides and provides ultimate technical direction for projects.

Provide analysis, consultation and advice to project delivery associates on all technical aspects of the engagement.

Liaise with technical deployment teams to design and deploy tools to increase implementation throughput.

Recommend and implement process improvements.

Take active and hands-on participation in all project tasks including analysis, design, configuration, coding, testing and implementation, and at the same time ensuring that ACI's Professional Services procedures are adhered to.

Carry out pro-active customer care management, addressing potential project/customer issues before they become live problems. Pro-actively suggest enhancements to customer requirements and existing solutions thereby helping maximize return on investment for the customer.

Pro-actively provide internal feedback and suggestions regarding products and procedural enhancements when required and appropriate.

Lead sub-project working groups to ensure the desired outcome is achieved.

Follow all ACI Professional Services guidelines and standards during project.

Business Development/Sales Support: Significantly supports the regional/product's business development and sales support efforts for a particular territory, industry or account.

Identifies new business opportunities.

Meets with prospective, current and former clients describing and defining ACI's services particularly as they relate to area of specialty.

Prepares and presents detailed presentations to extend existing, develop additional and create new client contracts.

Assist with development of project scope and effort estimate during pre-contract sales-cycle.

Provide customer-based, real world critique and input to software designers and Product Managers in order to shape the product's growth.

Assist other internal groups by providing product expertise.

Technical/Business Skills: A recognized expert in one or more technical disciplines, unique applications, or particular industry(s). An expert in one or more of ACI's methodologies or service offerings such as ISM, PDM, ESP/BAU, Fraud Risk Management Optimization, Advanced Payment Solutions, Database Management, etc. Must have advanced knowledge and training in ACI's software development method (PDM). May be an expert in one or more technical areas such as payment architecture, ACI product architecture, ACI product configuration & operational architecture, global payment network architecture, network architecture or database architecture. Possesses global business and information technology knowledge. Has ability to develop and execute a business plan. Possesses thorough knowledge of business management practices including financial accounting, economics, human resources management, negotiation strategies, business policy and management objectives. Has ability to synthesize client business needs into customized IT solutions. Demonstrates ability to write and present proposals and make presentations to CIO level clients. Must have a strong understanding of the relationship between ACI and its clients.

Have superior technical and comprehensive knowledge and understanding of product set and business knowledge.

Assist customer with their implementation efforts as necessary to ensure successful product adoption.

Have superior technical knowledge of 3rd-party integration.

Problem Solving & Risk Management Competencies: Must have the ability to anticipate the implications and consequences of risks or business situations and take appropriate action to prepare for possible mitigation actions and or contingencies. Must have the ability to identify information needed to clarify a risk or business situation, seeking that information from appropriate sources and use skillful questioning to draw out the information.

Lead recovery efforts on at-risk implementation projects.

Provide timely response to all customer questions and issues.

Independently and routinely work to define complex solutions.

Mentoring Employees: Typically acts as a mentor, coach or trainer to consultants by sharing business expertise. Ensures that necessary staff information is updated and entered into ACI's Time and Expense Reporting System by the deadlines.

Preferred Knowledge, Skills and Experience needed for the job: In addition to the essential functions listed above, the incumbent may be required to perform other non-essential functions.

Supervision Received

Works independently from broad guidelines in consultation with ACI management to achieve specific results. Manages projects and balances competing demands in an environment with rapidly changing circumstances and priorities. Responsible for meeting project schedules and deadlines and apprises management of progress.

Achievement Competencies

Must be able to focus on a desired end result, set challenging objectives, pursue them tenaciously and meet or exceed those objectives. Must ensure that work and information are sufficiently complete and accurate; following up with others to ensure that agreements and commitments have been fulfilled. Must be able to manage multiple tasks and balance competing demands in an environment with rapidly changing circumstances and priorities.

Maintain professional knowledge of products and industry knowledge through internal training, self-training and product sessions.

Communication/Interpersonal Skills

Viewed as highly credible in area of expertise. Has frequent strategic interactions with high level clients as well as regular business development meetings with current and potential clients. Has excellent negotiation and presentation skills. Must promote a positive professional attitude. Must have the ability to work cooperatively with others on a team and to work within the ACI framework. Has the written communication skills necessary to write proposals. Maintains mentoring relationships with employees instructing, motivating, guiding and counseling as necessary.

Develop and effectively communicate the overall technical implementation strategy for new releases.

Communicates with customers in a manner that wins and holds trust with the customer and fellow ACI peers.

Exhibit behavior in accordance with company core values.

Work Environment: Standard work environment

Travel required, may be domestic or international

Benefits: In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #12853)

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally

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About Us

ACI Worldwide is a global leader in mission-critical, real-time payments software. Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments, power omni-commerce payments, present and process bill payments, and manage fraud and risk. We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.