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Fully remote Technical Support Analyst

Atlanta, GA, United States

Job Title: Technical Support (Customer Care)

Pay Rate: $17.50/hr on W2 paid weekly

Position type: W2

Location: Remote

Job Details:

What will you do?

We're looking for a Tech Support Customer Service Representative to: Answer inbound calls from our internal clients at the branches.

Educate clients on account services and capabilities

Have basic computer troubleshooting skills for tier 1 support and document and ticket calls.

Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks

Have strong organizational skills, attention to detail, and excellent follow-up skills

Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries

What you should have? Detail oriented (nothing gets past you)

Proficient in Microsoft Office Suite

Citrix, Good for enterprise, or Active Directory is a plus

Windows 7 navigation skills

Basic understanding of computer networking

Monitor, speaker, mice and keyboard troubleshooting, etc.

Know how to use remote access tools to assist clients

Outlook and Microsoft office troubleshooting skills

What will you get? A lucrative pay rate of $17.50/hr

Get paid weekly, on every Friday

All training is paid!

Work 100% remote

All equipment will be provided

Thanks & Regards,

Harry

Technical Recruiter

Reqroute, Inc

Recruiting solutions for the digital world

Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.

ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. ( www.reqroute.com )

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