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CRH
Atlanta, GA, United States
Job ID: 490780 CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces. Position Ov
Job Source: CRHRocket Software
Atlanta
**It's fun to work in a company where people truly BELIEVE in what they're doing!** **Job Description Summary:** The Operations Analyst for the Technical Support team will work alongside business analysts, business users and report directly to the Manager, Technical Support Operations. As Operations Subject Matter Expert for all Technical Support b
Job Source: Rocket SoftwareSpelman College
Atlanta, GA, United States
The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success of PowerPlan’s customer experience. The Product Support team provides technical and
Job Source: Spelman CollegeAssurant
Atlanta, GA, United States
Overview of Position Are you someone who loves breaking down technical problems into solvable components? Do you have top-notch customer service and collaboration skills? Are you interested in joining a team comprised of a dynamic mix of technical support professionals who are paving the way to support home and small business tools, applications,
Job Source: AssurantOracle Defunct
Atlanta, GA, United States
Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and
Job Source: Oracle DefunctFollett Learning
Atlanta, GA, United States
Position Overview The Senior Technical Support Analyst will be support the Master Library products that are part of the Follett School Solutions product portfolio and provides product and technical support to Follett's customers, answering complex questions on function and usage of our products and resolving issues escalated by other support teams
Job Source: Follett LearningAdvanced Recruiting Partners
Marietta, GA, United States
POSITION SUMMARY:The Production IT Support Analyst is responsible for effective provisioning, installation, configuration, operation, and maintenance of end-user hardware, software and related infrastructure for the production laboratory environments. This support includes, but is not limited to, software, PC, mobile device, scanner, and hand-held
Job Source: Advanced Recruiting PartnersLincoln Financial Group
Atlanta, GA, United States
Alternate Locations: Omaha, NE (Nebraska); Atlanta, GA (Georgia); Boston, MA (Massachusetts); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Phoenix, AZ (Arizona); Radnor, PA (Pennsylvania) Work Arrangement: Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration. Relocation assistance: is not ava
Job Source: Lincoln Financial GroupAtlanta, GA, United States
ABOUT THIS POSITION
As part of our award winning Client Success Department, the Technical Analyst is responsible for providing superior support to our clients with the highest degree of client service and satisfaction. Right now, we are looking for outstanding, brilliant, and driven people to help guide our clients to become more efficient and successful. The primary responsibility of the Analyst is to provide exceptional support to our clients by handling incoming inquiries through ACD, email, and system feedback. Proactive problem identification, communication and resolution are essential in providing superior customer support. The Technical Analyst must maintain a positive attitude and have a positive effect on the morale of the team.
WHAT YOU'LL DO
Answer incoming support calls
Make outbound calls as needed to customers, vendors, intermediaries and payers in support and resolution of inquiries
Respond to written email inquiries from our customers
Document, investigate and resolve customer issues to resolution
Identify client concerns and engage appropriate internal resources to ensure timely resolution
Abide by phone schedule to ensure sufficient availability for receiving inbound calls
Document all client interactions - phone calls, emails, work effort, etc
Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information
Consistently meet performance standards as set forth in the quality guidelines
Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints
Ability to demonstrate professionalism in communicating with clients and payers both written and verbally
Ability to work self directed
Availability to work extended hours when needed
Appropriately escalates issues and concerns in order to achieve timely resolution
Perform other duties and /or projects as assigned by management within the area of responsibility and control
WHAT YOU'LL NEED
Must have experience working in medical billing and/or with HCFA 1500/CMS 1500 and/or with UB-92/UB-04 (with demonstrated knowledge)
Exceptional client service skills
Technically savvy with excellent troubleshooting and analytical skills
Working knowledge of EDI files (Preferred)
Demonstrated verbal and written communication skills
Self-motivated with the ability to multitask, work independently, and work in a team setting
Strong sense of urgency
Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
Bachelor degree (Preferred)
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.
WAYSTAR PERKS
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Category: Customer Support
Job Type: Full time
Req ID: R1893
Email Alert for Technical Support Analyst jobs in Atlanta, GA, United States
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