Client Service Specialist - 2nd Shift
Florence, KY, United States
ESSENTIAL JOB FUNCTIONS
Responds to orders, general client inquiries, invoice questions and client complaints.
Resolves issues with orders, delivery dates or service.
Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
Other duties as assigned
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL REQUIREMENTS Job may require extended sitting or standing, use of standard office equipment.
OTHER SKILLS / ABILITIES Forklift experience a plus
Client Service Skills
Quality Focus
Problem Solving
Freight Forwarding Knowledge
Documentation Skills
Listening
Resolving Conflict
Ability to Multi-task
EDUCATION REQUIREMENTS High School Diploma or GED
0-2 years' experience as assembly line lead
CERTIFICATIONS AND LICENSES Professional certification may be required in some areas
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)