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Supervisor

Washington, DC, United States

Compass Coffee was founded in 2014 by two Marines who, after years of drinking terrible coffee on deployment, became obsessed with the quest for the perfect cup. What began as a desire to unlock the secret to perfect coffee grew into something much more significant. It was the realization that coffee is more than just a drink. It's a ritual that brings people together, facilitates human connection, and makes your day better. Compass Coffee has since expanded to 16 cafes in and around DC where Real Good Coffee is served and communities are formed. At the heart of it all is a relentless commitment to quality at every step - to ethical sourcing, masterful blending, and peak roasting in small batches - all to create an experience that is much more than just a cup of coffee.

As a Compass supervisor you will:

Create a welcoming atmosphere, and provide legendary customer service

Seek opportunities to engage and connect with customers

Craft drinks that uphold the quality standards our customers expect from us

Taste coffee every day to expand your palette and coffee knowledge

Support your fellow team members in upholding our mission

Follow cleaning standards to ensure our cafes are fresh, clean and safe

Continue to learn and grow—training is continuous in every role

You'll make a great supervisor if you are: A coffee lover! That includes drinking it, making it and talking about it

Able to learn quickly, and are excited to learn more about coffee

Able to understand and carry out oral and written instructions and request clarification when needed

Able to work as part of a team

Able to build relationships and converse with all types of customers

Energized by a fast-paced environment

A problem solver, someone that looks for ways to help your team and customers

Receptive to feedback

Excited to continue your coffee journey at Compass—the opportunities ahead are endless

Summary of Experience 1 year of supervisor experience required

Basic Qualifications

Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

Uphold cafe operational standards

Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication

Prepare food and drinks to standard or customized customer requests

Available to perform many different tasks within the cafe during each shift

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