Senior Director, Account Management

Baltimore, MD, United States

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Exceeding Client Expectations

Create the vision of the account plan ensuring alignment of objects and driving high quality results which helps secure a future with no-bid contract renewals

Drive account growth by articulating value proposition and ensuring expansion of services provided

Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery

Building High Performance Teams

Ensure highest qualified candidate is hired for all roles on the account

Build actionable and measurable career development plans for all direct reports

Advance the firm's diversity and inclusion priorities with planful and focused talent planning

Achieving Financial Results and Contributing to Firm's Revenue Growth

Present an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans

Proactively manage to the account budget and identify opportunities to generate additional revenue on the account

Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable

Attributes Exemplary executive presence - has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients

Strategic mindset - able to see big picture and future direction of the business, then translate into achievable new business development opportunities

Financially astute - commercial oriented, strong financial acumen

Results driven - takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity

Obsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industry

Commercially astute : quickly recognizes the different levers to pull to drive growth and increase productivity

Transformational leadership - leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth

Operational "heft" -comfort and experience with complex, large, and heavily matrixed organizations

Requirements: Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience

Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies; must bring experience delivering in a manufacturing environment

Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)

Has proactively managed a budget

Bachelor's degree with a broad range of business experience; MBA or post-graduate studies preferred

Location: Baltimore, MD

JLL is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL's commitment to equal opportunity.

Location:

On-site -Baltimore, MD, Owings Mills, MD

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.