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Acro
Quincy, MA, United States
IT Help Desk Location: Quincy, MA 02171( Onsite ) Job Description: Provide modern smartphone and tablet technology for health and human services workers across the state. Place orders for mobile devices, accessories, and services as needed the Executive Office of Health and Human Services and child agencies. Enforce mobile device policies and proce
Job Source: AcroBeth Israel Lahey Health
Charlestown
**Job Type:** Regular **Time Type:** Full time **Work Shift:** Day (United States of America) **FLSA Status:** Non-Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** This position is full-time based on 40-hours and hybrid work schedule based in Charlestown, MA. Responsible for
Job Source: Beth Israel Lahey HealthBeth Israel Lahey Health
Boston, MA, United States
Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives. Responsible for delivering world class support services across all BILH entities and its affiliates. Using the Information Technology
Job Source: Beth Israel Lahey HealthBeth Israel Lahey Health
Charlestown, MA, United States
Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Responsible for delivering world class support services across all BILH entities and its affiliates. Using the Information Tec
Job Source: Beth Israel Lahey HealthBlack Kite Group
Boston, MA, United States
**Information Technology Support Specialist** Boston, MA **Job Description:** Support Specialists primary role is providing technical software, hardware, telephone, printer, and audio-video conferencing problem resolution to firm employees or guests of the firm by performing problem diagnosis and providing timely solutions to the end-users, clearly
Job Source: Black Kite GroupPlanet Technology USA
Beverly, MA, United States
IT Specialist - Must have 5+ years of experience in IT Support Hybrid in Beverly, MA at 2 days onsite & 3 days remote per week Contract at 9+ months & potential for perm anent/FTE conversion Job Description: We are seeking an experienced IT Specialist for a six-month contract position. The ideal candidate will have a combination of Technical and
Job Source: Planet Technology USAThe Phoenix Group
Boston, MA, United States
IT Support Specialist The firm is committed to excellence in service and seeks a skilled Support Specialist (Specialist) with superior problem-solving skills and a passion for ensuring customer delight. Under the direction of the Support Desk Supervisor, the Specialist will provide Help Desk & 1st level technical support and problem resolution for
Job Source: The Phoenix GroupIntellectt Inc
Boston, MA, United States
Role : Desktop Support Analyst III Location : Boston, MA - 02127 Duration : 05+ Months Shift Timings : 8 am to 6 pm Essential Duties And Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Primary responsibilities are to: Monitor Helpdesk ticketing system. Provide timely
Job Source: Intellectt IncBoston, MA, United States
Responsibilities:
Performs installs, moves and changes to office layout for PC's, software, printers, phones and network components.
Communicates effectively, provides guidance and technical support for workstations, applications, procedures and break fix items; works with users, remote team members and peer groups across the organization to complete assigned work.
Owns and provides timely resolution of all incident tickets and change orders.
Helps with equipment installations, hardware racking, cable management and vendor support/oversight.
Interacts directly, when needed, with the network engineers, enterprise application administrators and engineers, other office support teams, litigation support, application developers, information security, application support and training, and procurement and inventory tracking to determine the proper remediation for an issue.
Sets up and quality assurance tests new hardware and software for existing and new end-users in the firm.
Utilizes trouble-shooting skills to resolve issues with software, hardware, printers, network connectivity, remote access and other peripherals.
Provides desk side support on escalated issues when unable to remote control into computer.
Provides immediate expert level support for the configuration of workstations, laptops, and standard and non-standard software applications used by the firm.
Installs and configures software applications as required. Liaison with hardware and software manufacturers to resolve issues.
Prepares new and replacement PCs and laptops for the end-users.
Escalates to and partners with Network Operations, Enterprise Systems, and Applications Development staff to resolve network and/or application issues.
Documents in detail the resolutions to issues in the Help Desk Knowledge base.
Participates in floor support for major system changes, rollouts of new software, hardware, and system enhancements.
Coordinates with other IT groups to research, test, deploy, document, and upgrade new and existing hardware and software.
Coordinates with audio-video group to ensure effective and timely set-up of AV equipment and related AV services.
Participates in setting up, testing, and supporting Trial Sites for the Firm.
Requirements
Two-year college degree preferred; equivalent experience will be considered.
4+ years of experience in providing end-user support.
Knowledge and experience with law firm specific applications is preferred. Previous employment in legal information technology is preferred.
Experience in providing workstation support in a Microsoft environment and implementing, maintaining, and supporting Windows operating systems and MS Office application suites.
Technical experience configuring and supporting workstations, laptops, printers, and related equipment required.
Proficiency in Windows operating systems and Microsoft Office Suite and/or related software.
Strong project management and problem solving skills.
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Excellent organization and communications skills, both oral and written.
Flexibility to work alternate shifts and overtime as determined by the Manager.
Email Alert for IT Analyst jobs in Boston, MA, United States
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