Client Services Representative

San Diego, CA, United States

Client Services Representative page is loaded Client Services Representative Apply locations San Diego, CA time type Full time posted on Posted 4 Days Ago job requisition id REQ-3625 Join Triumph Business Capital!

At Triumph Business Capital, we believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. That's why we look for team members who work hard to make a difference in their workplace and community. Our goal is to make long-term improvements in everything and everyone we touch. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Position Summary:

The CSR supports the administration and processing of client funding requests and provides customer service levels consistent with the business objectives of the company. Responsibilities include timely communication with clients regarding daily fundings, resolving disputes, verification and risk management in accordance with the risk protocol prescribed.

Position Description:

Essential Duties & Responsibilities

Provides outstanding customer service by serving well, internally and externally via telephone, email and written correspondence.

Reviews the load submissions uploaded by eRoom Funding Processor and corrects any errors.

Submits debtor credit inquiries into database.

Review and ensure proper load documentation is correctly imaged in database. Effectively communicates with client if missing documentation.

Verification of freight load with the assigned debtor following prescribed protocol per the Risk Management Program and Risk Rating assigned to client.

Makes recommendation to Account Executive whether to approve, hold or deny purchase of specific invoices based on verification and credit results.

Reviews clients’ A/R aging, resolution of Disputes, Open Credits, Post Verifications and Confirmations on accounts as needed.

Provide ongoing client training in Triumph’s processes and systems.

Effectively communicate with team members, debtors, clients and management.

Participate in a team environment and business culture that optimizes both customer service and risk management disciplines, while pursing joy at work. Be intentional in doing your best and believing the best in your teammates.

Maintain confidentiality of client information.

Other duties may be assigned.

Qualifications:

Associate or Bachelor’s degree is strongly preferred. Will consider four (4) years of proven customer service experience in lieu of degree.

Degree and one (1) year of customer service experience in a fast-paced work environment.

Freight, transportation or general factoring, or logistics industry experience is preferred.

Skills & Abilities Required:

Professional customer service, Microsoft Office skills and Google Suite to effectively process client and collateral requests related to servicing a growing invoice portfolio.

Ability to multi-task and stay focused at high levels of productivity.

Ability to provide excellent customer service while meeting funding deadlines.

Excellent verbal and written communication skills.

Ability to understand and follow written and verbal instructions and directions given by manager.

Excellent phone etiquette.

Work Environment:

The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

Ability to work in a confined area.

Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.

While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.

Specific vision abilities are required by this job due to computer work.

Light to moderate lifting is required.

Regular, predictable attendance is required.

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Compensation Range

Hourly: $20.00 - $23.00 We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

Go on. Do it. Apply Today!

About Us OUR BUSINESS

Triumph provides the transportation industry access to more of the products and services that empower growth-minded entrepreneurs to expand their businesses.

Our total transportation finance solutions - factoring, fuel cards, insurance, equipment finance and cash flow management - collectively create greater value for our clients. As a whole, we maximize cash flow management and efficiencies, unlocking short- and long-term opportunities previously unavailable.

Our extensive knowledge of the ins- and outs of the transportation industry ensures our clients are prepared for the future.

We are proud to be an equal opportunity employer and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation, veteran status, or any other basis that is prohibited by federal, state or local law.

OUR PURPOSE

Every day, we focus on creating value by helping our team members thrive, our customers succeed and our communities prosper. When we do this - we're Helping People Triumph.

OUR CORE VALUES

Our long-standing core values are based on sound business practices and biblical principles. They flourish in our culture which helps our team members thrive, our customers succeed and our communities prosper. We commit ourselves to:

· Investing for the future

· Unique is good

· Mission is more than the money

· People make the difference

FOCUS ON SERVING OTHERS

At Triumph, we focus on doing the most good in the areas of greatest needs through our philanthropic endeavors. Our philanthropic vision is focused in four areas:

· Training future leaders

· Establishing viable communities

· Giving people a second chance

· Serving the less fortunate

We support these initiatives at home and around the world. We partner with entrepreneurs who share our philanthropic priorities, have a history of effective assistance programs and are experts in their fields of service. This allows us to serve in places where we can create the biggest impact.

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