Client Services Representative
San Diego, CA, United States
PerLuxe Travels is looking for a talented individuals to join our team of professional Travel Consultants. You will be accountable for organizing travel from beginning to end for leisure/corporate clients, performing all ticketing duties, providing recommendations and travel advice, and maintaining an exceptionally high level of service to all customers. This position will be fully remote and open to candidates located within the following countries: United States of America, Mexico and Australia
Responsibilities :
Provide travel expertise with excellent customer service
Responsible for timely and accurate ticketing and invoicing
Interpret and enforce various client travel policies when making reservations
Keep traveler profiles updated and document any requests in the PNR
Resolve any client service issues with patience, empathy, and urgency
Ability to work on multiple programs simultaneously with minimal errors
Requirements:
1+ years experience in the travel industry (preferred)
Customer Centricity: makes things easy for the customer, is helpful and adds value, personalizes the experience, balances efficiency appropriately, exudes competence, maintains accuracy, treats customers professionally, sets expectations and follows through, is accessible to customers, listen to and assess needs
Consultative: offers useful advice to proactively assist a customer, provides options
Coachable: receives feedback from the perspective that we can always get better, has a mentality toward continuous improvement, maintains a growth mindset
Embraces Change: comfortable with change, keeps an open mind to new things, flexible, adaptable, resilient
Positive Attitude: stays calm and composed under pressure, lifts others, remains positive with customers and coworkers
Problem Solver: is resourceful and uses initiative to independently find solutions, looks for ways to overcome obstacles and get things done
Communicates Effectively: excellent oral and written communication skills; takes a professional approach; willing to speak up and share views
Time Management: detail oriented with strong organizational skills, prioritizes effectively
Full-time or Part-Time
Schedule:
Flexible Schedule
Week/Weekend Availability
Experience:
Travel Industry: 1 years (Preferred)
Work Location: Remote