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Walter P Moore
Houston, TX, United States
Responsibilities This Desktop Support role is a new position with our Corporate IT team, where results will matter more than experience. You will be the critical link between IT and the customer and you will be an asset from Day One in a group where everyone is given the opportunity to grow as fast as they show the ability to do so. We are lookin
Job Source: Walter P MooreHTS Engineering
Houston, TX, United States
HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers' rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project's HVAC system selection, design, purchase, installa
Job Source: HTS EngineeringWalter P Moore
Houston, TX, United States
Responsibilities As a Senior Desktop Support Analyst, qualified candidates will serve as Level 2 support for PC Help Desk issues. They will be charged with ensuring issues are solved the first time and in a timely manner by monitoring, analyzing, and evaluating the performance of Help Desk resources. The Senior Desktop Support Analyst will develop
Job Source: Walter P MooreInceed
Houston, TX, United States
Compensation: $20-26/hr Location: Houston, Texas Desktop Support: Inceed has partnered with a great company to help find a skilled Desktop Support to join their team! We are seeking a motivated and dependable Desktop Support Specialist to join our dynamic IT team. This role is perfect for recent college graduates with 2-4 years of technical exp
Job Source: InceedAxiom Space
Houston, TX, United States
OVERVIEW Axiom Space is the commercial leader in human spaceflight and on-orbit research & manufacturing services, steered by a team of experts and guided by the vision of a thriving home in space that benefits every human, everywhere. Axiom provides unprecedented access to the International Space Station today while building and operating its suc
Job Source: Axiom SpaceNES Fircroft
Houston, TX, United States
â Respond to end-user inquiries, troubleshoot problems, and provide step-by-step guidance to resolve technical issues â Perform basic hardware and software installations, configurations, and maintenance tasks â Escalate complex or unresolved issues to the appropriate IT specialists or subject matter experts â Document all support activities, incide
Job Source: NES FircroftDemo - Maximus
Houston, TX, United States
The Desktop Support Analyst supporting the Veterans Evaluation Services (VES) administered by Maximus, makes an impact everyday by building, operating, and maintaining servers operating in a variety of environments. Desktop Support Analysts are first line of contact on the Help Desk. To prepare you for this role, the VES provides paid, comprehensiv
Job Source: Demo - MaximusDiverse Lynx
Houston, TX, United States
Job Title: Desktop Support Consultant Location: Houston, TX (Onsite) Job Description : Essential Functions: Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment. Provides Level 1 technical support while configuring PCs for users Escalates problems and
Job Source: Diverse LynxHouston, TX, United States
TTITLE: Desktop Support Analyst
LOCATION: West Houston
TYPE: Contract 3 Months contract could go contract to hire
RATE: $26.00 - $28.00 Per hour
SUMMARY:
Our client is looking to add a Desktop Support Analyst to their team. The qualified candidate will provide support to end-users on a variety of issues by identifying, researching, and resolving technical problems.
Will follow documented processes and procedures to ensure quality controls and quality assurances are in place for all aspects of the support services role from customer service to software and hardware are maintained. The Technical Specialist will be the first point of escalation on service issues.
DUTIES:
- Respond to incoming calls
- Evaluate, and priorities incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other information system-related technologies.
- Responsible for account administrations of the company used systems and applications.
- Troubleshoot, resolves, integrate, install, support, and maintain - software, operating systems: - Windows.
- Provide technical installation and maintenance of hardware and system software.
- Contact software and hardware vendors to request service regarding defective products.
- Image and configure computers using Image X.
- Assigns; logs; tracks; and prioritizes trouble tickets in the company ticketing system.
- Handles all aspects of incoming/open tickets (i.e. calls after hours; weekends; as well as, rotating schedule).
- Works with team members to identify issues and trends and suggests long-term strategies to help mitigate future issues.
- Creates and maintains support documentation as needed.
REQUIREMENTS:
- 4+ years of desktop support experience
- Desktop support experience, (Hardware, software and OS)
- Assigns; logs; tracks; prioritizes and escalates tickets in the company ticketing system.
- AD/Azure experience (account creation, user management)
- Troubleshoots, resolves, integrates, installs, supports and maintains
- Microsoft Windows Operating systems, Software, Microsoft applications, O365, MFA, Java, In-House applications, operating systems/applications, smartphones, VoIP, VDI/Citrix, scanner, browser, printer(MFP), Epson Validator, Debit/label Printer, Cummin Currency Counter, IFX(1pass) scanner, Ceridian Clock, VPN, WiFi, network connectivity and Hardware.
- SCCM deploying package troubleshooting
- Troubleshooting and problem analysis techniques.
- Ability to Multi-Task, prioritize and manage workload and perform under pressure to meet SLA's and thrive in a busy environment, is essential.
- Excellent interpersonal, verbal, and written communication skills, are required.
- Must be a self-starter, quick learner, and highly motivated, ability to work in a flexible, team-oriented environment, is required.
- Associate degree or technical institute degree/certificate in Computer Science, IS, or other related field, required
- Or equivalent work experience instead of a degree. (minimum of 4 year's work-related experience)
EDUCATION:
- Associates Degree or technical institute degree/certificate in Computer Science, IS, or equivalent work experience in lieu of degree.
- A+/Network+ Certificate, is required.
Email Alert for Desktop Support Analyst jobs in Houston, TX, United States
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