Technology Operations Lead

Austin, TX, United States

Job Description

Who we are:

Farm Credit Bank of Texas is a $37.3 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets.

While you may not be familiar with our name, Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply, an industry which is one of the most innovative and evolving of our time. And while you help us deliver on our mission, we deliver on our commitment to you as a valued employee by providing competitive compensation, generous health and wellness benefits packages and an attractive hybrid workplace located along the bluffs of the Colorado River just minutes west of downtown Austin. We seek out top talent in their fields, whether it be technology, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world.

Position Description:

We are searching for a Technology Operations Lead. This position focuses on continuous improvement, automation, and supporting the core operations team with focus on efficiency, simplification, quality, and effectiveness. An effective IT Operations Manager must have strong leadership skills, technical expertise, and the ability to adapt to changing technologies and business requirements. They will collaborate with the IT leadership team to develop and execute IT strategies.

Day-to Day-Duties and Responsibilities:

Working in our hybrid work design you will:

Assists the SVP Technology Operations in driving changes and improvements to the FCBT Operations environment including performance, batch processing and scheduling, compliance related manual work, and automation of processes to increase efficiency.

Evaluate current operations capabilities, identify the greatest areas of opportunities, and build a prioritized execution plan and roadmap.

Plans, organizes, and supervises the work of personnel assigned to tasks within the operations team; determines staffing and system requirements; assigns and coordinates tasks among available staff.

Monitors performance and manages resource allocation to ensure adherence to project schedules. Manages the workflow of project tasks on assigned projects within the program. Ensures project design, development and implementation phases are completed on time and within budget.

Responsible for assisting in the execution of daily IT operations to include creating, executing, and/or improving business and administrative processes.

Keeps informed on state-of-the-art technology and techniques to effectively accomplish assigned responsibilities. Thorough understanding of IT Operational procedures and concepts, through knowledge experience with system procedures and design.

Work with Business SMEs and project teams to create or modify operational job schedules, and dependencies. Work closely with other departments to understand their IT operational needs.

Ensures proper documentation of IT Operations processes, procedures, and configurations.

Administers change control software, including overseeing installation of new releases, moving new and changed objects to production as well as monitoring and auditing change history on the system.

Serves as a lead in disaster recovery preparation and testing. Keeps disaster recovery documentation up to date on assigned systems.

Strong working knowledge of IBM OS/400, Windows Server and Microsoft SQL Server, relational database theory and system security.

Provide before and after hours, and weekend support for migrations, updates, fixes, and production issues as needed. Ability to be on call for production support as needed.

What You Bring to the Team:

Our ideal candidate lives within a commutable distance from our office and appreciates the value of the hybrid work design.

It's an important role that covers many skills. This position requires:

Bachelor's degree in computer science or business preferred, or related field or equivalent experience and four (4) or more years of experience in multi-platform systems administration. Experience in driving operational improvements, and IT operations process automation. Excellent communication skills both technical and business. Lead and motivate a team of IT professionals.

Strong decision-making skills and the ability to take charge in challenging situations.

In-depth knowledge of IT systems, databases, software, and hardware.

Ability to convey technical information to non-technical stakeholders.

Ability to plan, execute, and oversee IT projects effectively.

Proficiency in project management methodologies.

Ability to foster a positive and collaborative work environment.

Capability to align IT Operations with overall business goals and strategies.

Focus on providing excellent customer service to internal users and stakeholders. Responsive to user needs and concerns.

Our benefits:

In addition to a competitive salary, we offer comprehensive, affordable, and competitive benefit options that are focused on health and wellness, financial security, and achieving a work-life balance: Flexible and affordable health and wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more.

401(k) plan that includes an employer match (up to 4%) plus an additional employer contribution (up to 5%), both of which vest on the first day of employment

Employer paid long-term disability and life insurance

Generous vacation leave, sick leave, and up to eleven paid holidays

Paid parental leave program of up to six weeks

Up to five days per year to volunteer in local community organizations, services, or events

Ongoing professional development opportunities

Generous tuition-reimbursement program

Physical fitness incentive plan

Employer matching gifts program

Modern hybrid work schedule combining in office and remote work locations.

Our culture:

In a world filled with unpredictable challenges, we are committed to providing our people with stable, fulfilling careers and plentiful opportunities for growth and development. Our culture thrives on personal relationships and access to our leadership, facilitated by regular face-to-face conversations, interactive town halls, and employee engagement events.

Important note: We care about your hiring process and take it seriously. A real person will review your applications, meaning response timelines may vary. The interviewing process at Farm Credit Bank of Texas may include phone calls and emails, on-site interviews, and requests for portfolios or demonstrations of work. We cannot personally follow-up with each applicant, and we will do our best to create a professional, respectful, and thorough process for candidates with whom we identify as a potential fit.

A/EOE/M/F/D/V