Customer Solutions Specialist

Carson, CA, United States

Job Description Job Description As a Customer Solutions Specialist at DMF, you will play a vital role in ensuring customer satisfaction and driving sales growth. You will serve as the main point of contact for customers, providing expert guidance, resolving inquiries, and collaborating with internal departments to deliver a seamless customer experience. If you are passionate about customer service, detail-oriented, and eager to become an expert in DMF lighting solutions, we encourage you to apply for this position.

Key Responsibilities:

· Subject Matter Expertise: Become a subject matter expert on DMF lighting solutions, maintaining up-to-date knowledge of products, tools, and processes used by the sales team.

· Onboarding Assistance: Assist in managing the onboarding process for new customers, ensuring accuracy and completeness of documentation and processes.

· Interdepartmental Liaison: Act as an intermediary between the sales organization and internal departments such as Quality, Manufacturing, Purchasing, and IT, facilitating communication and collaboration.

· Customer Relationship Management: Develop and maintain relationships with representatives in assigned territories, collaborating with sales teams to deliver a cohesive customer experience.

· Needs Assessment: Identify and assess customers' needs to provide tailored solutions and achieve satisfaction.

· Continuous Improvement: Identify, develop, and implement continuous improvement solutions to drive greater efficiencies and effectiveness for the sales organization.

· Project Support: Provide support to the outside sales team on their projects, including updating existing quotes and tracking the status of quotes in the pipeline.

· White Glove Customer Service: Provide white glove customer service to our customer base, projecting yourself as the face of DMF and ensuring a positive customer experience.

Qualifications:

· High school diploma or equivalent; additional education or coursework in business or related fields is a plus.

· Entry-level candidates with a passion for customer service and a desire to learn and grow within a dynamic environment.

· Strong communication skills, both written and verbal.

· Detail-oriented with a proactive and solutions-oriented mindset.

· Ability to work collaboratively in a team-oriented setting.

· Basic computer skills, with the eagerness to learn and utilize new software tools.

Behavioral Skills:

· Detail-oriented and meticulous approach.

· Proactive and solutions-oriented mindset.

· Eagerness to learn and contribute.

· Effective communication skills.

· Team collaboration and cooperation.

· Adaptability and willingness to take on diverse tasks.

Company Description DMF Lighting is an award-winning LED Downlighting Company based in Southern California. An engineering-driven company, DMF stands out for our forward-thinking industrial design and engineering, responsive service, and deliverability of products.

From a small family business founded 30 years ago by an electrical engineer out of his garage in Southern California, DMF has grown into a national lighting manufacturer with nimble supply chain logistics and a national network of warehouses and suppliers — which helps us deliver intelligent LED lighting products to our trade customers exactly when and where they need them.

We are investing heavily in the future of lighting by hiring industry-leading industrial designers, salespeople and engineers, while simultaneously building out our cutting-edge facility in Carson, California. Our mission is to make intelligent, future-focused lighting solutions widely accessible to the markets we serve.

DMF Lighting is proud to be an Equal Opportunity Employer:

DMF Lighting strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. Company Description DMF Lighting is an award-winning LED Downlighting Company based in Southern California. An engineering-driven company, DMF stands out for our forward-thinking industrial design and engineering, responsive service, and deliverability of products.\rFrom a small family business founded 30 years ago by an electrical engineer out of his garage in Southern California, DMF has grown into a national lighting manufacturer with nimble supply chain logistics and a national network of warehouses and suppliers — which helps us deliver intelligent LED lighting products to our trade customers exactly when and where they need them.\rWe are investing heavily in the future of lighting by hiring industry-leading industrial designers, salespeople and engineers, while simultaneously building out our cutting-edge facility in Carson, California. Our mission is to make intelligent, future-focused lighting solutions widely accessible to the markets we serve.\r\rDMF Lighting is proud to be an Equal Opportunity Employer:\r\rDMF Lighting strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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