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Blue Star Partners, LLC
Columbus, OH, United States
**Job Title: IT Analyst - Intermediate ** Rate: Up to $47.65 per hour based on qualifications Employment Type: Temp to Hire Resource, W2 Duration: 2/26/2024 – 2/25/2025 Location: Must live near Columbus, Ohio ** Responsibilities:** DR Coordinator for Plans, Exercises, medium sized DR project coordination, working with a cross section of
Job Source: Blue Star Partners, LLCBlue Star Partners LLC
Columbus
Job Description Job Description Job Title: IT Analyst - Intermediate Rate: Up to $47.65 per hour based on qualifications Employment Type: Temp to Hire Resource, W2 Duration: 2/26/2024 – 2/25/2025 Location: Must live near Columbus, Ohio Responsibilities: DR Coordinator for Plans, Exercises, medium sized DR project coordination, working
Job Source: Blue Star Partners LLCNetJets & EJM
Columbus, OH, United States
Purpose of Position The Service Desk Analyst is responsible for delivering excellent experiences while providing great customer support, IT support and quality resolutions. These responsibiities, part of the NetJets incident, problem, request, and knowledge management practices include intake, triage, troubleshooting, escalation, documentation, an
Job Source: NetJets & EJMNetJets & EJM
Columbus, OH, United States
Purpose of Position The Service Desk Analyst, Associate contributes in the delivery of excellent experiences while providing quality customer support, IT support and quality resolutions. These responsibiities, part of the NetJets incident, problem, request, and knowledge management practices include intake, triage, troubleshooting, escalation, doc
Job Source: NetJets & EJMNationwide Children's Hospital
Columbus, OH, United States
Overview The IS Customer Service Analyst 2 serves as the initial point of contact for IS related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in person. This is a Service Desk tier two position primarily supporting Epic and Mychart Schedule: Tuesday - Saturday 10:30am - 7:30pm Why Nationw
Job Source: Nationwide Children's HospitalS R INTERNATIONAL INC
Columbus
Job Description Job Description Position Description : Required to have a dedicated workspace at home and be able to work from home without distractions. Receive p hone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues . Escalate issues in accordance wit
Job Source: S R INTERNATIONAL INCCarrington
Columbus, OH, United States
Come join our amazing team and work remote, prefer someone living in PST zone. The Wire Desk Analyst l will be responsible for assisting the Treasury department with its ongoing daily operational needs such as transaction processing, balance reporting, bank account administration, maintaining signatories, unclaimed property reporting and complianc
Job Source: CarringtonVaco
Columbus, OH, United States
JOB OBJECTIVE: As a first contact IT representative, respond to user calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service. Create a positive customer support experience and build rapport and trust with users of IT products and services. ESSENTIAL FUNCTIONS: Respond to incoming user phone
Job Source: VacoColumbus, OH, United States
We are currently accepting resumes for a Service Desk Analyst: II (Intermediate) position in Columbus OH.
This position is Hybrid.
Benefits offered: Medical, Vision, Dental, 401 K
The selected candidate will perform the following duties:
Must Have:
Excellent written and verbal communication skills
Min 1 year of IT support, customer service and call center experience
Nice to Have:
Familiarity with Bomgar Remote application
Familiarity with Intune\ Microsoft Authenticator
Mobile Device Support (android \ iOS) experience
Networking certifications
JOB DESCRIPTION
The Service Desk position provides outstanding customer service at all times. The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required. This high-volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team. Your daily tasks could also include:
Detailed Description:
Provide outstanding service to, and build relationships with Huntington colleagues every day
Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals
Maintain up to date knowledge on Huntington products, services, technology, and procedures
Compile documentation necessary for effectively fulfilling customer needs
Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful
Follow up with customers to ensure issue has been resolved
Drive initiatives that improve the service desk
Partner with internal support groups in providing the best service to our colleagues
Other duties as assigned
Basic Qualifications:
Min 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework.
ssociate's Degree
Preferred Qualifications:
Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule
Previous banking environment experience preferred
bility to demonstrate professional verbal communication skills
bility to quickly resolve complex customer problems using various resources including computer screens and other reference material
bility to professionally handle irate customers
bility to use a headset and to sit for long periods of time
Experience with Microsoft Office applications and the Internet
+ and Network+ certifications
HDI certifications
UNICON International, Inc. is an Equal Opportunity Employer.
If you are interested in working for an organization where honesty, integrity, and quality are among the core principles, click apply today!
Email Alert for Service Desk Analyst: II (Intermediate) jobs in Columbus, OH, United States
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