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NetJets & EJM
Columbus, OH, United States
Purpose of Position The Service Desk Analyst is responsible for delivering excellent experiences while providing great customer support, IT support and quality resolutions. These responsibiities, part of the NetJets incident, problem, request, and knowledge management practices include intake, triage, troubleshooting, escalation, documentation, an
Job Source: NetJets & EJMNetJets
Columbus, OH, United States
Purpose of Position The Compliance Specialist, Associate ensures daily compliance and recordkeeping of the foundational documents required for all NetJets Aviation (NJA) crewmembers including the creation and management of their profiles, and the tracking of their initial training events to completion. Tasks and Responsibilities Document Managem
Job Source: NetJetsNetJets & EJM
Columbus, OH, United States
Purpose of Position The Owner Services Account Manager plays an essential role in the NetJets mission to enhance the life of each Owner one exceptional travel experience at a time. These passionate client-interfacing team members create lasting trip planning experiences by providing exemplary customer service, demonstrating strong consultative tra
Job Source: NetJets & EJMExecutive Jet Management, Inc.
Columbus, OH, United States
Purpose of Position The Solution Architect (SA) is accountable for being intimately involved with all technical activities, and for providing architectural direction and leadership on assigned project teams. The SA's job duties include, but are not limited to, developing and documenting high-level solution architectures, scoping, approach, estima
Job Source: Executive Jet Management, Inc.Columbus Region
Columbus, OH, United States
Title: Sales Consultant (NJUS) Location: Columbus, OH, US, 43219 **Purpose of Position** The objective for the Inside Sales Consultant position is to drive new business to the NetJets organization. They function as the first point of contact for prospective NetJets clients. The core functions of this role are: lead generation, outbound pro
Job Source: Columbus RegionNetJets
Columbus, OH, United States
Purpose of Position The Scrum Master is responsible for owning the Agile/Scrum process and ensures the development team members adhere to fundamental Agile concepts. Facilitates sprint and release planning, epic and user story creation and sizing, tracks progress and maintains sprint velocity and burn-up/burn-down progress reporting according to N
Job Source: NetJetsNetJets
Columbus, OH, United States
Purpose of Position The Solution Architect (SA) is accountable for being intimately involved with all technical activities, and for providing architectural direction and leadership on assigned project teams. The SA's job duties include, but are not limited to, developing and documenting high-level solution architectures, scoping, approach, estim
Job Source: NetJetsExecutive Jet Management, Inc.
Columbus, OH, United States
Select how often (in days) to receive an alert: Ensures that all necessary documents pertaining to the release of an aircraft from a scheduled or unscheduled maintenance event are reviewed and meet Federal Regulations, NJA’s General Maintenance Manual, and NJA’s FAA-Approved Inspection Programs similar to a Quality Control Inspector. Verify individ
Job Source: Executive Jet Management, Inc.Columbus, OH, United States
Purpose of Position
The Service Desk Analyst, Associate contributes in the delivery of excellent experiences while providing quality customer support, IT support and quality resolutions. These responsibiities, part of the NetJets incident, problem, request, and knowledge management practices include intake, triage, troubleshooting, escalation, documentation, and resolution. The Service Desk provides 24x7x365 level 1 and level 2 support to internal NetJets team members. As the face of IT and the intake for all IT teams, supported areas/focuses include: end user softwares, end user hardwares, mobile devices, enterprise & business applications, telecomunication devices, etc..
Tasks and Responsibilities
Participate in all Service Desk core responsibilities of remote support (phone & ticket queue) and onsite support (kiosk).
Provides excellent customer experiences while supporting the NetJets technical environment.
Provides accurate and complete resolutions for known technical issues, and progresses/escalates issues appropriately when outside of Service Desk scope.
Ensures follow up on all tickets, confirming successful resolution with end user prior to closure.
Utilizes and contributes to Service Deak knowledge management. Consistently research knowledge management when triaging incidents. Identifying gaps within our current knowledge management system and create knowledge articles to fill those gaps.
Accurately creates and maintains system user accounts and access as defined.
Participates to Service Desk team meetings and activities.
Participates in Service Desk projects and campaigns when assigned.
Able to be flexible to assist in coverage during peak times, vacation/sick coverage
Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.
Education
Associate's in Information Technology or Engineering
Certifications and Licenses
Years of Experience
0-2 years of experience
Core Competencies
Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results
Knowledge, Skills, Abilities and Other (KSAOs) Minimum of 1 year experience in Service Desk and/or technical support environment.
Minimum of 1 year experience in a customer focused support environment.
Strong verbal and written communication skills, ability to support, partner with, and communicate with a diverse audience.
Strong listening, questioning, and customer service skills.
Ability to remain professional during stressful, high tension, and conflict situations.
General experience supporting industry standard softwares and applications, including Microsoft Office programs, Adobe Reader/Acrobat, Apple iOS, Google Chome, Microsoft Edge, Remote Desktop Connection, Avaya, etc.
Familiar with end user hardware, includes Dell laptops/desktops, Mac laptops/desktops, large & small office printers, common computer accessories, etc.
Familiar with common network support related to LAN/WLAN
Good problem-solving and critical thinking skills. Ability to accurately triage incoming support incidents, identify the paths to resolution, and provide good notes and communication to end users and partnering teams.
Ability to work well and contribute in a team environment and execute individually, is able and eager to learn.
A+ Certification preferred
Email Alert for Service Desk Analyst, Associate (NJUS) jobs in Columbus, OH, United States
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