Sr. Manager, Global People Operations PMO

Santa Clara, CA, United States

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

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Job Description

Job Description

As a Sr. Manager in our Global People Operations PMO, you will play a crucial role in driving project management excellence and ensuring the successful delivery of strategic and cross functional projects across the Global People organization. This role requires a strong, dynamic leader who will provide guidance, support, and leadership to project managers and business partners.

What you get to do in this role

Project Portfolio Management

Develop and maintain a comprehensive project portfolio, including project charters, project plans and resource allocations.

Develop and implement project management standards, methodologies, and best practices

Prioritize projects based on strategic objectives, resource availability and business impact

Regularly review the project portfolio and make recommendations for optimization and resource reallocation

Partner with Portfolio Governance Manager to provide input into the annual operating plan (AOP) and confirm project management support alignment

Project Management Oversight

Provide oversight and guidance to project managers throughout the project lifecycle

Review project plans, deliverables, and performance metrics to ensure alignment with project objectives

Assist Project Managers to identify and resolve project issues, risks and conflicts

Resource Management

Manage project resource allocation and capacity planning

Optimize resource utilization across projects to maximize efficiency and productivity

Partner with Portfolio Governance Manager and COE leaders to align project management resources according to required skills and expertise

Stakeholder Management

Develop and maintain relationships with key stakeholders, including GP executives, project sponsors and cross functional teams

Support escalation of risks and issues to stakeholders, ensuring transparency and alignment

Facilitate decision-making and issue resolution among stakeholders

Project Portfolio Performance Monitoring and Reporting

Establish and maintain project management metrics and KPIs to monitor performance and project delivery

Prepare status reports and executive summaries as needed

Review post-project lessons learned to identify opportunities for improvement

Training and Development

Develop and deliver project management training programs, workshops, and resources for project managers

Mentor and coach project managers to enhance their project management skills and capabilities

Foster a culture of learning, development, collaboration, and innovation within the PMO

Facilitate the integration of project management best practices into the GP organizational culture

Qualifications

To be successful in this role, you have:

Bachelor's degree in business administration, project management or a related field

Project Management Professional (PMP) certification or equivalent

Proven experience in project management, with at least 5 years' experience in a leadership or manager role within a PMO

In-depth knowledge of project management methodologies, tools, and techniques

Strong leadership, communication, and interpersonal skills

Experience in resource management, capacity planning and project portfolio management

Excellent problem solving, decision making and conflict resolution abilities

Ability to manage multiple projects and priorities in a fast-paced environment

Proficiency in project management software (e.g., Microsoft Project, etc.)

Experience using ServiceNow's Project Portfolio Management (PPM) and Strategic Portfolio Management (SPM) platform is highly desired

Familiar with Agile, Scrum development methodologies

Experience with change management methodologies and tools highly desired

Knowledge of Lean / Six Sigma or other process improvement methodologies

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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