VP of Product

Bremerton, WA, United States

VICE PRESIDENT, PRODUCT

Position Description

Job Title

Vice President, Product

Classification

Exempt

Department

Marketing

STATUS

Full-time

EEO

Exec/Senior Offs & Mgrs.

Reports to

SVP, Chief Revenue Officer

Grade

17BC

Purpose

As the Vice President of Product at Kitsap Credit Union you will play a pivotal role in driving the strategic direction and growth of our product offerings. Reporting directly to the Chief Revenue Officer (CRO), you will be responsible for leading the product management team, developing and executing product strategies, and ensuring the delivery of innovative and competitive products that meet the needs of our members and align with the credit union's mission and values. We are seeking a dynamic and experienced Vice President of Product to lead our product management team in driving the development and implementation of innovative digital and credit union products. The successful candidate will have a deep understanding of the financial services industry, a proven track record of product leadership, and a passion for leveraging technology to deliver exceptional member experiences.

Principle Accountabilities:

Product Strategy and Development:

Develop and implement a comprehensive product strategy that aligns with the credit union's business objectives, market trends, and member needs.

Lead the product development process from ideation to launch, ensuring that products are delivered on time, within budget, and meet quality standards.

Conduct market research, competitive analysis, and gather member feedback to identify opportunities for new products or enhancements to existing ones.

• Set objectives that empower product development teams to achieve key business results

2. Digital Transformation:

Lead the credit union's digital transformation efforts by spearheading the development and enhancement of digital banking platforms, mobile applications, and online services. Champion a user-centric approach to design and ensure that digital products meet the needs and expectations of our members.

Team Leadership and Management:

Provide leadership, guidance, and mentorship to the product management team, fostering a culture of collaboration, innovation, and continuous improvement.

Set clear goals and performance metrics for the team, and provide regular feedback and performance evaluations.

Foster cross-functional collaboration with other departments, such as marketing, finance, and technology, to ensure seamless product development and implementation.

Leading conversations with existing and potential members of our ecosystem in order to identify evolving pain points, needs, and wants.

Product Lifecycle Management:

Oversee the entire product lifecycle, including product planning, development, launch, and post-launch analysis.

Monitor product performance, analyze key metrics, and identify areas for optimization and improvement.

Develop and implement strategies to drive product adoption, usage, and profitability.

Member Engagement:

Cultivate deep insights into the needs, preferences, and behaviors of our members through data analysis, user feedback, and market research. Develop strategies to enhance member engagement, satisfaction, and loyalty through innovative product solutions. Compliance and Risk Management:

Ensure that all products comply with relevant regulations, industry standards, and internal policies.

Collaborate with the compliance and risk management teams to assess and mitigate potential risks associated with new or existing products.

Stay informed about regulatory changes and industry best practices related to financial products and services.

Qualifications: Bachelor's degree in business, finance, marketing, or a related field; MBA or advanced degree preferred.

Minimum of 10 years of experience in product management, with at least 3-5 years in a leadership role.

Proven track record of developing and launching successful financial products or services.

Strong strategic thinking and analytical skills, with the ability to translate market insights into actionable product strategies.

Proven track record of successfully launching and managing digital banking products or platforms.

Excellent leadership and communication skills, with the ability to influence and collaborate with cross-functional teams.

Deep understanding of financial services industry trends, regulations, and competitive landscape.

Demonstrated ability to drive results in a fast-paced, dynamic environment.

SUPERVISORY STATUS.

This position supervises others and is responsible for being results oriented, collaborative, delegate effectively, and able to embrace the organization's vision, mission, and core values, ensuring team effectiveness.

Working conditions

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

• Constantly operates a computer and other office productivity machines.

• Constantly positions self in work environment.

• The person in this position frequently communicates with peers, supervisors, vendors, and employees to exchange accurate information and answer questions.

• Must be able to detect objects at a distance.

• On occasion will move up to 20 pounds of office objects.

• Moderate local travel between KCU facilities and occasional travel outside the local area may be required.

• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions.

EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION STATEMENT

Kitsap Credit Union is firmly committed to equality of opportunity for all employees and applicants for employment in accordance with applicable Equal Employment Opportunity/Affirmative Action laws, directives, and legislation.

This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Employee's signature below constitutes employee's understanding of the principal accountabilities and duties of the position and certifies that they are physically able to perform the necessary duties in the work environment.

Employee Printed Name: __________________________________

Employee Signature: ______________________________________ Date: ___________________

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