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Call Center Rep

Boston, MA, United States

About us:

**At Iris Comm Lab, we pride ourselves on being more than just your average call center. We're a dynamic team dedicated to delivering exceptional customer service experiences with a touch of flair.

**

Job Description :

Iris Comm Lab is seeking a motivated and customer-focused Call Center Representative to join our team in Boston, MA. The ideal candidate will be responsible for providing exceptional support to our clients and customers, addressing inquiries, resolving issues, and ensuring a positive experience with our services.

Salary Range : $40,000 - $50,000 per year

Responsibilities :

Handle inbound and outbound calls in a professional and courteous manner

Provide accurate information about our services and products

Assist customers with technical issues and troubleshoot problems

Document customer interactions and update records in our CRM system

Collaborate with other departments to resolve complex issues

Maintain knowledge of current products, services, and promotions

Follow up with customers to ensure their needs are met and issues are resolved

Qualifications :

High school diploma or equivalent; associate or bachelor's degree preferred

Strong communication and interpersonal skills

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Proficiency in using CRM software and other computer applications

Problem-solving skills and the ability to think critically

Ability to work flexible hours, including evenings and weekends if required

Why Join Us? :

Opportunity to work with a cutting-edge company at the forefront of wireless communication technology

Comprehensive benefits package and competitive salary

Supportive and collaborative work environment

Opportunities for career advancement and professional growth

Benefits :

Health, dental, and vision insurance

Retirement plan with company match

Paid time off (PTO) and holidays

Professional development opportunities

Flexible work schedule options

Commuter benefits

Apply

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