Junior level IT Support Technician openings
Atlanta, GA, United States
Company Description
ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.
Job Description
We are seeking Junior level IT Support Technicians for a 12-month contract role in Atlanta, GA. This role will be onsite/ in the office supporting tier 1 IT Support to one or more locations within the Atlanta area.
Provide support for IT projects and AV events in the assigned buildings
Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes
Record and submit checklists or other documentation as required for upward reporting and accountability
Attend mandatory monthly professional development meetings
Retrieve parts or other items needed to resolve issues from the IT Warehouse
Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues
reported
Work with Level 3 support and specialized Subject Matter Expects to resolve advanced technical issues.
Escalate complex issues to the IT Specialist/Manager for the assigned cluster as first point of contact
Perform support activities including but not limited to:
o Proactively check the status of computer labs & media center computers on a daily basis
o Maintain and update Chrome carts for use
o Maintain, update, and troubleshoot interactive whiteboards, panels, digital signage devices and projectors to ensure that they are functional.
o Ensure "test readiness" for standardized tests through updating carts and lab equipment
o Troubleshoot and/or replace Kronos hardware
o Maintain and troubleshoot location Marquee signs
o Troubleshoot and resolve minor wireless and network issues
o Install OS updates and patches on Apple, Chromebooks, and Windows based PC devices
o Install, configure, and support printing devices.
o Maintain accurate asset assignment in Nimbus and Incident IQ.
o Maintain work areas and workspaces, including MDF/IDF closets
o Coordinate removal of obsolete equipment as required
o Serve as first point of contact for Media Center Specialists/Technical Liaisons for one-to-one student devices as needed
o Meet with onsite vendors as required to support L3 teams
o Assist with deployment of new equipment
o Check monitoring tools for any school outages (wireless AP, switches, kronos clocks)
Qualifications
A+ Certification- or trying to achieve it is fine Prior knowledge and/or experience in IT Support (Desk side/ Help Desk/Field tech, etc.)
Strong customer service skills
Strong oral and written communication skills
Proficient in understanding network infrastructure and wireless support
Must be punctual, present and visible throughout the workday
Creative, curious, analytical, enthusiastic and display strong attention to detail
Ability to work independently and effectively on tight deadlines, as necessary
Positive and productive team player
Desire to learn new skills as technology evolves
Nice to have: Microsoft Windows certification is a plus
ITIL experience/certification is a plus
Additional Information
This 12 month role will be onsite/in the office in Atlanta, GA. The selected IT Support professionals must have a valid drivers license, dependable vehicle (to travel to the part warehouse or another building as needed), and pass a fingerprint background check.