Hospitality Assistant

San Francisco, CA, United States

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer's diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers' evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

Summary of the Position:

Tishman Speyer is looking for a Coworking Hospitality Assistant to join the Studio team in San Francisco.

Our Studio team is central to the member experience. Beyond just a beautiful workspace, our top priority is to create a hospitable, welcoming, and fun environment that gets our members excited to come to work each day. As a Hospitality Assistant in San Francisco, you'll help to provide an elevated experience for members by assisting with daily operations, building relationships, maintaining the space and upholding Studio standards. This Hospitality Assistant will report to the General Manager of the Studio space and is an integral part of the Studio team.

Key Responsibilities:

Operations:

Ensure general cleanliness of the entire Studio space including keeping the space tidy

Clean and reset conference rooms to Studio standards after member use

Preform and record hourly inspections of the Studio floors following all Studio standards

Stock and rotate products to maintain appropriate inventory for all Studio supplies

Maintain pantry area - ensure proper condition/cleanliness of space, upkeep equipment according to sanitation standards, brew coffee, load/unload dishwasher, etc

Assist in member move-in (furniture removal, office set up) and move-out (reset offices)

Assist with special projects, tasks, or side duties assigned by GM, AM, or Ambassadors

Report maintenance issues through the building's work order system and ensure resolution

Hospitality: Provide proactive and warm service to help maintain member satisfaction, develop member relationships, and foster community connections

Build relationships with members to ensure customer satisfaction

Assist in event execution including event set-up, break-down, arranging furniture, AV needs

Prepare for member tours by ensuring cleanliness and overall staging of the workspace

Relay any customer service issues, equipment defects or safety hazards to management

About you:

Qualifications: High school diploma or equivalent required

Experience in hospitality, food service, barista/bartender, or space operations a plus

Due to the nature of the role this position requires onsite presence

Ability to read, speak and write the primary language used in the workplace

Legally authorized to work in the United States

Must be able to lift up to 50 pounds on a regular and continuing basis

Must be able to stand and exert well-paced mobility for up to 8 hours in length

Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks

Critical Competencies for Success: Excellent interpersonal, organizational, communication and multitasking skills

Passion for working with people, creating amazing experiences, and leading with hospitality

Takes initiative and is a proactive contributor always focused on continuous improvement

Attention to the small details, ensuring quality and standards are never compromised

Eager to be a part of a fast-paced and dynamic work environment

Community-Focused Requirements: You aim to surpass expectations, not just get the job done but go above and beyond

You are a pioneer that thinks out of the box to foster creativity and innovation, and are not afraid to take risks

You are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the community

You will roll up your sleeves because no task is too big or too small - you are team player and willing to help with any task

You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty

You find a way to make the member happy in each interaction so they walk away with a smile

You make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management

The base compensation range for this role is $48,000 - $50,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.

This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's San Francisco team, as we've considered factors specific to this geography.