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Support Technician

Austin, TX, United States

Title: Support Technician

Location: Austin, TX

Duration: Long Term

You may either create a user id and sign up under the arytic link or go in without signing up to access the job/open roles on our Arytic platform.

https://candidate.arytic.com/Ijobdetail/1002868

Job Description :

Primary Roles and Responsibilities

Audio Video Provide hands on support for users at onsite meetings

Regulates sound inputs and feeds and/or coordinates audio feeds with live broadcasts and recordings.

Troubleshoots and performs repairs and routine cleaning of audio and video equipment

Sets up, hauls, loads, and unloads equipment; operates cameras, lighting equipment, teleprompters, microphones, and other audio equipment; and monitors and adjusts equipment during recording sessions.

Constructs and position sets, lighting equipment, and other City equipment and property

Determines video production equipment needs and makes recommendation for purchases

Research technology solutions to address video production needs.

Technical Support Provide end-to-end coordination of outages

Gather/verify caller contact information

Log tickets (from phone calls, e-mail, voicemail, walk-ins) with appropriate content, priorities, impact, etc.

Triage and troubleshoot customer calls; Escalation point as Tier 1/2 Support

Support Microsoft SCCM

Perform enterprise desktop installations and updates via managed services

Perform call-backs within target-response-times

Provide support of Microsoft desktop suite of applications (such as Office, IE, etc.)

Monitor Service Desk queues

Update/escalate tickets as appropriate

Monitor systems for problems/alerts

Systems Administration

Perform systems/accounts administration within target-response-times

Assist with conference room Exchange calendars

Documentation - systems and processes Document, test, and publish processes/procedures

Participate in developing and testing knowledge management content (knowledgebase)

Assist Service Desk resources with knowledge management activities

Training & Development Attend product training as deemed appropriate

Achieve technical certifications as determined by IT management

Maintain awareness of AE IT quality programs and standards

Required Skills: 4 - 7 years of experience required on Setting up and maintaining A/V equipment

4 - 7 years of experience required on Perform installs of A/V equipment

4 - 7 years of experience required on Install and maintain hardware and/or software for desktop systems

1 year of experience required on Troubleshoot computer, printer problems

2 years of experience required on Provide professional technical customer service to users.

2 years of experience required on Schedule, document, and close work orders via support software

Valid Texas Class C Driver License.

Preferred Skills: 1 year of preferred experience to Perform Advanced System administration duties, e.g., adding user accounts, group policy Management, packaging and deploying software

1 year of preferred experience to Track and monitor company technology asset inventory

1 year of preferred experience to Computer certification

Apply

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Support Technician jobs in Austin, TX, United States

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