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Dave & Buster
Austin, TX, United States
Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vis
Job Source: Dave & BusterEsolvit
Austin, TX, United States
Title: Support Technician Location: Austin, TX Duration: Long Term You may either create a user id and sign up under the arytic link or go in without signing up to access the job/open roles on our Arytic platform. https://candidate.arytic.com/Ijobdetail/1002868 Job Description : Primary Roles and Responsibilities Audio Video Provide han
Job Source: EsolvitStradiant
Austin, TX, United States
The Stradiant Story At Stradiant, we thrive on connecting technology and business for our clients. We are seeking a Service Support Technician to join our growing team. We help small businesses manage their cyber security risk and provide them with the best technology and systems to help them grow. Our company is financially strong. We are commit
Job Source: StradiantAbacus
Austin, TX, United States
Solicitation Reference Number 40523R0018258 Customer Name Texas Department of Public Safety Category Technical Services, Help Desk and Operations Customer Entity Name Public Safety, Texas Department of Title Support Technician Level Support Technician 2 Estimated Hours 400 Number of Positions 1 # of Resumes Allowed 1 Full/Part Time Full Ti
Job Source: AbacusLTIMindtree
Austin, TX, United States
About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technolog
Job Source: LTIMindtreeStradiant
Austin
Job Description Job Description The Stradiant Story At Stradiant, we thrive on connecting technology and business for our clients. We are seeking a Service Support Technician to join our growing team. We help small businesses manage their cyber security risk and provide them with the best technology and systems to help them grow. Our company is
Job Source: StradiantTEKsystems
Austin, TX, United States
Desktop Support Tier 1 Technician TEKsystems is looking to add a desktop suppport technician to help a long time client with their IT operations. Below is some of the skills and requirements needed for you to be considered. Location: Austin, TX Responsibilities: User Support: Provide first-level technical support to end-users via phone, email, or
Job Source: TEKsystemsLTIMindtree
austin, tx
About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technolog
Job Source: LTIMindtreeAustin, TX, United States
Role: Onsite Support Technician
Location: San Jose, CA & Austin, TX (Onsite)
Job Type: Contract
Job Description
Main responsibilities include computer imaging, data transfer, personalization (configuration), scheduling, customer support, and inventory management. It is anticipated that the qualified individual will be spending 80% of their time working on fulfilling requests and solving computer incidents, and 20% in supporting projects. Additional responsibilities include mobility support, working with 3rd party vendors, and evaluating policies and processes.
The candidate will be performing varying degrees of problem determination, root cause analysis, and resolution of desktop hardware, software problems, and support items pertaining to mobility. The candidate will be responsible for effectively using available technical resources and providing the service within established service level agreements.
Job Functions Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility problems for end users, recommend and implement corrective solutions.
Manage and maintain mobility queue and meet SLAs for incoming tickets.
Project manage software/hardware rollouts and refresh items.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software to deliver required desktop service levels.
Assess the need(s) for and implement performance upgrades to end user workstations/mobile devices, including the installation of these upgrades (for example memory).
Provide technical guidance to other members of the team.
Collaborate with the global IT service desk and 3rd party vendors to ensure efficient operation of the company's desktop/mobility environment.
Receive and respond to incoming calls, pages, and/or e-mails regarding desktop/mobility problems.
Perform subject matter expert duties to other support teams when needed.
Develop and maintain software packages and tools used for software distribution.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop/mobility operations.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
Interface with third-party support and equipment vendors
Primary Qualifications Excellent communication skills, interacting with Client employees and contractors at any level.
Associate degree in information technology, or related field (or equivalent experience).
Minimum of 3 years of IT Desktop Support experience.
Experience working in a global company.
Strong technical skills in supporting x86/x64 hardware platforms, Windows 10, Apple iOS, and Android mobile OS.
Working knowledge of a range of diagnostic utilities and core applications, including PC diagnostics, SCCM, security endpoint protection software, MFA & VPN.
Experience working in an Active Directory environment including SCCM (SMS).
Experience with Mac OS X, JAMF is a plus.
Experience working with 3rd party vendors in both support and contract areas.
Knowledge navigating 3rd party vendor applications ad websites.
Concentrated focus on defect reduction and quality of services.
Excellent customer relations and customer support skills.
Experience working in a team-oriented, global, collaborative environment.
Preferred Skills CompTIA A+ Certification
Recent Microsoft Certification
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Onsite Support Technician jobs in Austin, TX, United States
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