Information Technology Director (Hybrid)
Sacramento, CA, United States
Who we are:
Sierra Health Foundation is a private philanthropy with a mission to invest in and serve as a catalyst for ideas, partnerships, and programs that improve health and quality of life for all Californians. The foundation is committed to improving health outcomes and reducing health disparities through convening, educating, and strategic grant-making. https://www.sierrahealth.org
Sierra Health Foundation is an equal opportunity employer; we value employees with diverse backgrounds, expressions, and experiences. The more diverse our team is, the stronger we’ll become. With the common goal of forging a new path to promote health, racial equity, and racial justice in our communities, we want and need a team that can bring their unique perspectives and stories to the table to best support our communities. https://www.youtube.com/@thecentershf
Position Overview: The Information Technology Director/ Information Security Officer a new position for Sierra Health Foundation (Foundation) is responsible for the design, development, implementation and ongoing improvement of the Foundation’s security policies, information system, and technology services. The director develops and manages IT policies and procedures and is responsible for the training, compliance, and education of staff on related issues. The Director serves as the primary team member in meeting the organization-wide information needs of the Foundation, including systems development, hardware acquisition and integration, and data management. The position will be based out of the Sacramento office but will support all Foundation and Center offices.
Essential Duties and Responsibilities
Planning and Management
Deliver cost-effective and right-sized infrastructure solutions in support of Foundation objectives and strategic goals.
Working collaboratively across all Foundation areas leads the Foundation in continuous evaluation and improvement of its technology-driven processes and workflows and identify opportunities to improve effectiveness and productivity.
Perform high-level business analysis and provide recommendations for architecture to support operations.
Manage the inventory, procurement, and maintenance of IT equipment within the approved budget using an equity lens to ensure opportunities for diverse vendors.
Serve as the primary point of contact with technology vendors for developing, implementing, and maintaining appropriate network infrastructure, server infrastructure, network storage solutions, data communications, virtual conferencing, and telecommunications systems.
Negotiate contracts and maintain vendor relationships for computer hardware, software, copiers, printers, telephone systems, and conference room technology
Create, maintain, and test business continuity/disaster recovery systems and processes in collaboration with Facilities
Prepare annual technology budget and control annual technology costs. Monitor invoices and ensure timely payment collaborating with Finance.
Information Security and Risk Management
Lead the Foundation's efforts to create and maintain documented IT policies and IT security controls and procedures to protect Foundation-critical assets and operations.
Develop and maintain business continuity protocols and system recovery plans to minimize disruption to business operations in the event of emergency situations or data loss.
Participate in information security audits, whether performed by the organization or third-party personnel.
Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances
Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and comply with policies and audit requirements.
Database and Application Integration Support
Communicate with all levels of the organization and external vendors to define and manage how external and internal data are gathered, stored, and integrated to support operational data analysis.
Become a resident expert in the operation and maintenance of all foundation enterprise applications and databases. Serve as one of the administrators who manage staff account access and permissions.
Develop and maintain application documentation as needed, including, but not limited to, data standards guides, and Frequently Asked Questions lists. Regularly monitor software updates and release notes and offer guidance and direction to staff regarding new features and resulting impact on workflow.
Responsible for meeting and working with the department heads to understand their IT requirements, needs, and preferences and to develop, strengthen, and implement information technology systems and processes to better serve the community partners and the program's goals.
Technical Support and Training
Provide staff with technical support and first-line troubleshooting of hardware, software, audiovisual, and telecommunications issues. Escalate issues and engage warranty and vendor support as needed.
Manage organization-wide technology training, with an emphasis on improving user acceptance of the organization's technology tools and adherence to established standards.
Function as a subject matter expert and resource, especially as it relates to information technology projects; This may require attending meetings and conferences and giving presentations as well as reviewing articles and research.
Perform other duties as required.
Supervisory Responsibilities
This position supervises lower-level IT staff, including, but not limited to, Technology Support Specialists, Salesforce Administrators, and IT Project Managers, and provides guidance to all Foundation staff regarding IT.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s degree in information technology, computer science, information systems, or a related field or the equivalent career experience in the field. Master’s degree preferred.
Seven (7) to ten (10) years IT experience, preferably in a non-profit setting
At least five (5) years of management experience
Multiple Salesforce Certifications and familiarity with leading org-wide adoption of the Salesforce platform
Familiarity with data management strategies to connect multiple applications together.
Experience with business intelligence and data visualization applications such as Power BI, Tableau, and Alchemer
Experience working with CRM software, preferably in the nonprofit and philanthropic sectors.
Microsoft Associate-level (or higher) certifications in Azure and Microsoft 365 are highly desirable.
Management certifications CISSP, CCISO, PMP, or similar certifications are highly desirable.
Language Skills
Excellent oral and written communication skills, including public speaking, presentation, and group facilitation skills.
Ability to read, analyze, and interpret common reports, technology, and legal documents.
Ability to effectively present information to top management, public groups, and/or the Board of Directors.
Computer/Technical Skills
Must be proficient in Windows, Microsoft Office, Outlook, database software, and internet use.
Experience with cloud-based systems; examples include Salesforce, Concur, Zoom, Teams, Mailchimp and Constant Contact.
Current Security+ ce certification.
Current, relevant industry certifications (e.g., GSLC, ITIL MP, CASP) or relevant experience that demonstrates proficiency in administration, management, and governance of information systems.
Excellent working knowledge and ability to troubleshoot computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
Understand governance and regulatory policies such as GDPR, PCI DSS, and PII standards to ensure that HRCF’s systems adhere to all legal requirements.
Expertise with Windows 10 and 11, Microsoft 365 and Office, Server 2019, relational databases, and Linux.
Expertise in cabling, wireless access, and TCP/IP networking.
Other Skills and Abilities
Passion for the Foundation’s mission is essential.
Up-to-date knowledge of the latest IT developments and best computer security practices.
Ability to lead and teach others.
Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests.
Creative and analytical thinker with strong problem-solving skills.
Demonstrated ability to define problems, collect data, establish facts, and draw valid conclusions.
Demonstrates flexibility and ability to perform in a fast-paced organization.
Executes effective project management and budgeting.
Team orientation and skilled at working collaboratively with co-workers and organizational partners (i.e., effectively applying active listening, diplomacy, and consensus-building skills with internal and external colleagues).
Demonstrates an organized approach to effectively manage projects involving a variety of internal and external collaborators.
Demonstrates flexibility and ability to perform in a fast-paced organization.
Demonstrates entrepreneurial orientation to work.
Ability and willingness to travel.
Application Process
Sierra Health Foundation will review the applications in June and begin the interview process in the month of July.
Sierra HealthFoundation currently operates on a hybrid work schedule with core in-office days of Tuesdays, Wednesdays, and Thursdays, and optional telework days on Mondays and Fridays.
Compensation
Sierra Health Foundation offers a competitive salary and benefits package. The hiring range for this position is $160,000.00 - $180,000.00. As part of the Foundation’s commitment to compensation, equality and transparency. Our practice is not to consider salary counters above this hiring range.
Benefits
Sierra Health Foundation provides a generous benefits package, which includes Medical, Dental, Vision, Life and AD&D, Short-Term and Long-Term Disability, as well as an Employee Assistance Program, Student Loan support, and discount program. Employees receive paid holidays, vacation, and sick leave. Retirement benefits are provided through our 401(k), which includes employer matching up to 6%. Additionally, we prioritize employee wellness by offering a Wellness Reimbursement program and wellness-paid days off throughout the year, including half-day summer Fridays. Further details can be shared during the hiring process.
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