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Royal Communications Consultants
Scarsdale, NY, United States
Service Delivery Manager - Scarsdale, NY / NYC / Hybrid Seeking an IT manager with experience in growing a Technical Support and Service Desk team (not an Operations Team). You will be responsible for overseeing the day-to-day activities of the Service Desk to ensure internal customers receive the support and service they require. Preferably someo
Job Source: Royal Communications ConsultantsRoyal Communications Consultants Inc
Scarsdale
Job Description Job Description Service Delivery Manager - Scarsdale, NY / NYC / Hybrid Seeking an IT manager with experience in growing a Technical Support and Service Desk team (not an Operations Team) . You will be responsible for overseeing the day-to-day activities of the Service Desk to ensure internal customers receive the support an
Job Source: Royal Communications Consultants IncRoyal Communications Consultants
White Plains, NY, United States
Service Delivery Manager - White Plains / NYC / Hybrid Seeking someone with experience in managing and growing a Technical Support and Service Desk team (not an Operations Team). You will be responsible for overseeing the day-to-day activities of the Service Desk to ensure internal customers receive the support and service they require. Preferably
Job Source: Royal Communications ConsultantsNeptune Retail Solutions
Jersey City
Job Description Job Description Salary: Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful adve
Job Source: Neptune Retail SolutionsSimtra BioPharma Solutions
Jersey City, NJ, United States
For over 65 years, pharmaceutical and biotech companies have partnered with Simtra BioPharma Solutions (Simtra) to bring their sterile injectable products to market. Simtra is a world-class Contract Development Manufacturing Organization with facilities in Indiana, US and Halle/Westfalen, Germany. We offer a wide-range of delivery systems includin
Job Source: Simtra BioPharma Solutionseggheads GmbH
, ID, United States
Alte Wittener Straße 50, Bochum, NRW, 44803, Deutschland IT-Support und Service Desk Manager (m/w/d) Beschreibung eggheads ist ein Cloud Softwarehersteller mit über 25 Jahren Erfahrung in der Automatisierung von Produktdatenprozessen. Unsere SaaS PIM Software ermöglicht Herstellern sowie Händlern, alle Produktinformationen zu verwalten und zu ve
Job Source: eggheads GmbHPaul Mitchell Schools
, NY, United States
Paul Mitchell The School NYC is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always
Job Source: Paul Mitchell SchoolsFive Rivers IT, Inc
ROCHELLE PARK, NJ, United States
A leading provider of IT Managed Services in New York City/ Northern New Jersey is looking for a Service Desk Supervisor to manage and mentor our Service Desk team. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of service delivery management. The successf
Job Source: Five Rivers IT, IncNew York, NY, United States
Service Desk Manager
Job Number: 24-01857
Use your skills where innovative technology solutions begin. Eclaro is looking for a Service Desk Manager for our client in New York, NY.
Eclaro's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
We are seeking an experienced and dedicated Service Desk Manager to lead our IT service desk team.
The ideal candidate will be responsible for managing daily operations, ensuring excellent customer service, and optimizing service desk performance.
This role requires a strategic thinker with strong leadership skills, a solid technical background, and a passion for problem-solving.
Performing Arts or Cultural experience with a Non-Profit is required.
Pay Rate: 55.00 - 60.00 $/Hour
Responsibilities: Team Leadership: Manage, mentor, and develop a team of service desk analysts and technicians.
Conduct regular performance evaluations and provide feedback.
Foster a collaborative and supportive team environment.
Service Desk Operations: Oversee the daily operations of the service desk to ensure timely and effective resolution of user issues.
Implement and maintain service level agreements (SLAs) and key performance indicators (KPIs).
Monitor service desk performance and identify areas for improvement.
Customer Service: Ensure high levels of customer satisfaction by delivering prompt, professional, and effective support.
Handle escalated customer complaints and issues with tact and professionalism.
Develop and implement customer service best practices.
Incident and Problem Management: Lead incident and problem management processes, ensuring issues are resolved efficiently and root causes are identified.
Develop and maintain documentation for common issues and resolutions.
Process Improvement:
Identify and implement process improvements to enhance service desk efficiency and effectiveness.
Keep up-to-date with industry best practices and emerging technologies.
Reporting and Documentation: Generate regular reports on service desk performance and present findings to senior management.
Maintain accurate and comprehensive documentation of service desk procedures and knowledge base articles.
Collaboration:
Work closely with other IT teams, departments, and stakeholders to ensure seamless support and integration.
Participate in cross-functional projects and initiatives as required.
Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
3-5 years in a management position.
Strong technical background with a thorough understanding of IT systems, networks, and software.
Excellent leadership, communication, and interpersonal skills.
Proven ability to manage and motivate a team.
Strong problem-solving and decision-making abilities.
Experience with IT service management (ITSM) tools and practices.
ITIL certification or equivalent is highly desirable.
If hired, you will enjoy the following Eclaro Benefits: 401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Tim Cusick
646-755-9317
Tim Cusick | LinkedIn
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Email Alert for Service Desk Manager jobs in New York, NY, United States
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