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Chicago Heights Fire Department
Chicago Heights, IL, United States
Position Type: Technology/Technology Support Date Posted: 4/22/2024 Location: Central Office Position: Technology Support Professional Required Qualifications: A College Degree in Technology or related field Strong technical understanding of various hardware and software systems Positive attitude and the ability to work in a team environment
Job Source: Chicago Heights Fire DepartmentBurbank School District #111
Burbank, IL, United States
1 Full-Time Technology Support Specialists PURPOSE: The job of Technology Support Specialist was established for the purpose/s of maintaining and improving the District's technology systems by working with the technology team, teachers, and staff to make sure all needed technology related equipment is installed, maintained, and disposed of as the
Job Source: Burbank School District #111NiSource
Merrillville, IN, United States
IT Analyst - Executive Support Full Time Perm Shift : On-site 5 days a week Salary Range: $77,400 - $116,200 Location : Merrillville, IN Travel Required: 25% The IT Analyst - Executive Support will be a part of the IT End User Services tower working directly with the Executive Leadership and End User team. You will work under the dire
Job Source: NiSourceSodexo Group
Gary, IN, United States
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Sodexo is committed to upholding the spirit and principles of the Rehabilitation Act of 1973 and the 1998 amendment to the Act. If, due to a disability, you require a reasonable accommodation to navigate this site and/or complete the on-line application process, please contact TalentA
Job Source: Sodexo GroupHooters
Schererville, IN, United States
The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility. Perfo
Job Source: HootersHooters
Merrillville, IN, United States
The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility. Perfo
Job Source: HootersCentier Bank
Merrillville, IN, United States
Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a
Job Source: Centier BankNiSource
Gary, IN, United States
Job Title: Technical Support Specialist 2 - Measurement and Regulation M&R Job Code: 104575 Job Summary Support Company Operations initiatives associated with the applicable technical functions of Measurement and Regulation M&R activities. Provide oversight and support to company field personnel conducting various tasks related to M&R type activ
Job Source: NiSourceChicago Heights, IL, United States
Posting Details
Posting Details
Posting Number
S0362P
Classification
Staff
DBM Rating
Position Number
089
Position Title
Technology Support Services Analyst - 2 openings
Position Type
Support Staff
Status of Position
Staff - Full Time
Union
Support Staff
FLSA
Non Exempt
Position Summary
Performs complex and varied skills to implement, maintain, and support College technology hardware and software in a network environment.
Reporting and Supervisory Relationships
Direct reporting relationship to the Manager of IT Support Services.
Essential Responsibilities
1. Maintains a high level of confidentiality.
2. Works independently and utilizes excellent troubleshooting skills.
3. Configures technology hardware and software and analyzes technology hardware and software to assist in problem recognition, prevention and resolution.
4. Creates and facilitates computer clones and broadcast images in computer lab settings while under extreme time constraints.
5. Provides hardware and software support to end-users; maintains technology equipment and ensures consistency across facilities throughout the college, including classrooms, labs, and offices.
Assists with maintenance and documentation, inventory and backup of College technology.
6. hardware and software for all computers, printers, peripherals, and other technology components.
7. Performs investigation, recommendation, and pricing of technology hardware and software based on end-user needs and requirements; communicates and follows-up with vendors; ensures consistency with policy and practices.
8. Provides support in the operation of peripheral equipment to end-users.
9. Provides support to off-campus sites as needed.
10. Applies logic and critical thinking to the process of initiating, monitoring, and interpreting computer production.
11. Keeps up to date with industry trends and abreast of latest industry software and available updates to avoid future interruptions of service to end-users and maintain both secure operation and optimal performance levels.
12. Provides support through Service Center/Help Desk for both first-level, e.g. login to College systems, change/manage passwords, operate devices, and use of supported software, as well as more complex network/computer/technology issues; serves as point of contact for the reporting, recording, and resolution of all end-user technology problems.
13. Develops and maintains a working knowledge of the College's production systems, hardware, software, and applications to resolve customer problems upon initial call/e-mail/contact of Service Center/Help Desk.
14. Maintains thorough knowledge and documents problems utilizing the Problem Management online system; initiates escalation when necessary.
15. Develops and maintains technology support documentation; provides end-user training.
16. Establishes and maintains a professional working relationship with user community, students, faculty, vendors, co-workers, and administration, to effectively support campus technology and provide problem resolution services.
17. Serves as lead worker to entry level staff and/or department student/part-time interns or assistants; coordinates scheduling and flow of work as well as time reporting, explains or interprets departmental procedures, and provides technical guidance and assistance.
18. Performs other duties as assigned to enhance the technical effectiveness of the department or College.
Other Duties and Responsibilities
Working Conditions/Physical Requirements
Physical activities include repetitive motion and exerting up to 50 lbs. of force frequently in order to lift, carry, push, pull or otherwise move objects. The job requires manual dexterity. Valid driver's license and reliable transportation for travel between campus buildings required.
Minimum Qualifications
1. Associate degree or equivalent college coursework (60 hours) with one-year work experience with currently supported Windows and Macintosh operating systems and microcomputer hardware in a network environment .
(OR)
2. High School diploma and 3 years of job-related experience, including one-year work experience with currently supported Windows and MacIntosh operating systems and microcomputer hardware in a network environment.
3. Demonstrated knowledge of computer applications, Windows software, hardware, and networked environments.
4. Strong working knowledge of word processing and spreadsheet software.
5. Demonstrated ability to work independently after initial instructions with high degree of accuracy.
6. Ability to communicate effectively both orally and in writing.
Preferred Qualifications
1. Bachelor's degree or degree candidate in information systems or computer science.
2. A+ certification.
3. Network+ certification.
4. Other computer certifications.
Anticipated Work Hours and Days
Tuesday -Saturday, 8:30am to 5pm
Salary
minimum starting-$52,465 salary commensurate with experience
Posting Date
02/05/2024
Closing Date
Open Until Filled
Yes
Special Instructions to Applicants
All applications must be submitted electronically. For full consideration apply by February 17, 2024.
Email Alert for Technology Support Services Analyst - 2 openings jobs in Chicago Heights, IL, United States
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