Associate Investigator_

New York

Job Description

With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the New York City Department for the Aging (NYC Aging) is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city.

Make a difference in the lives of vulnerable older New Yorkers. Social Adult Day (SAD) programs provide a structured, protective, community-based environment that provides care for functionally impaired older adults Programs provide socialization, nutrition, personal care, activities, supervision and monitoring and serve as valuable respite support for caregivers. NYC Aging was designated as the Social Adult Day Care, SADC Ombuds Office (“Office”), through Local Law 9 of 2015. The purpose of Local Law 9 is to establish minimum requirements for the administration and operation of social adult day care programs. The Office is charged with registering all social adult day programs operating in New York City, providing oversight to SADC’s operating in NYC and enforcing the rules of Local Law 9 of 2015. The Office receives and responds to SADC-related complaints and inquiries. The Office is also authorized to issue civil penalties for violations of the NYS Office for the Aging’s Social Adult Day Program Standards.

The Department for the Aging works to support caregivers through service, advocacy, and education. NYC Aging seeks a dynamic and motivated individual that is passionate about working and protecting the safety and well being of older adults residing in their communities and supports their ability to age in place throughout New York City. NYC Aging is seeking a team member that is confident and familiar with process of conducting interviews, gathering information, and preparing documentations for the purpose of making factual determinations of investigations and review of reports that will go before trials and hearings.

The responsibilities of the Associate Investigator will include but not be limited to:

- Investigate complaints received by NYC Aging's SADC Ombuds Office.

- Conduct investigations in the field related to complaints or registration violations.

- Develop and monitor corrective action plans (CAP) with a timeline.

- Conduct on site registration audits, and complete audit documentation in a timely manner.

- Issue notice of violations (NOVs) when necessary and enter NOVs in the SADC Ombuds Office system.

- Enter and track civil penalties in the SADC Ombuds Office system.

- Maintain electronic and physical files related to all complaints.

- Respond to a high volume of calls covering complaints, requests for information, long-term care, and technical assistance to community, volunteers, facility staff, members of the public, media, and elected officials.

- Develop effective working relationships with NYC agencies, NYS Office of Medicaid Inspector General, NYS Department of Health, NYS Office for the Aging, and Managed Long Term Care (MLTC) plans.

- Stay abreast of laws, regulations, policies, procedures and actions affecting older adults and long-term care.

- Complete required documentation and reporting of investigations and all other records and reports as needed.

- Provide administrative and technical assistance to older adults and families, NYC Aging staff, MLTC plans, SADC providers.

- Maintain confidentiality of participants during the investigation of complaints.

- Perform related duties as required and assigned by SADC Ombuds Office Director.

Qualifications

1. A four-year high school diploma or its educational equivalent and five years of satisfactory, full-time experience as an investigator evaluating credit worthiness, searching for assets, verifying information concerning education, experience, and other personal qualifications bearing upon character and fitness for employment, or performing investigations involving the research, compilation and/or location of evidence or information in order to build a case or uncover activities of a criminal, corrupt, unlawful or unethical nature; or

2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory, full-time experience as described in "1" above; or

3. A baccalaureate degree from an accredited college and two years of satisfactory, full-time experience as described in "1" above; or

4. Education and/or experience equivalent to "1", "2", or "3" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.