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Xator Corporation
Reston, VA, United States
**Xator Corporation** **Help Desk/Support Specialist** **National Security Solutions - Reston, VA - Full Time** **Vaxcom Services, Inc.** **www.vaxcom.com** Vaxcom Services Inc. (an Xator Corporation National Security Solutions Company) is a niche provider of intelligence related support services. We are recognized experts in Intelligence Community
Job Source: Xator CorporationOmnibusamerica
Herndon, VA, United States
Omnibus Technologies & Solutions, LLC is a consulting company that makes it a priority to provide stellar customer service. Our objective is to hire innovative, dedicated, and intelligent talent that is capable and willing to assist the customer in achieving their organizational goals. Description: We are seeking a Systems Administrator/Help D
Job Source: OmnibusamericaRPMGlobal
Washington, DC, United States
Summary The MIL Corporation seeks a Tier I Service Desk Analyst (Help Desk Support Specialist I) to support a Federal government client at one of our Washington, DC Metropolitan area locations. This position currently requires a hybrid schedule, with 2 days of remote work and 2 days on-site (Saturday and Sunday, 12 hours each day). Schedule is
Job Source: RPMGlobalManTech
Washington, DC, United States
Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motivated, career an
Job Source: ManTechThe MIL Corporation
Washington, DC, United States
Summary The MIL Corporation seeks a Tier I Service Desk Analyst (Help Desk Support Specialist I) to support a Federal government client at one of our Washington, DC Metropolitan area locations. This position currently requires a hybrid schedule, with 2 days of remote work and 2 days on-site (Saturday and Sunday, 12 hours each day). Schedule is
Job Source: The MIL CorporationObsidian Solutions Group LLC
Dunn Loring
Job Description Job Description Description: Primary Location: Springfield, VA Must be a U.S Citizen Security Clearance: Active Top-Secret w/SCI eligibility The Help Desk Specialist will provide superior customer service in support of the Enterprise Service Desk. As the Help Desk Specialist, you will serve as the end-user’s single point of con
Job Source: Obsidian Solutions Group LLCManTech International Corporation
Washington, DC, United States
Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you'll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motivated, caree
Job Source: ManTech International CorporationBusiness Performance Systems, LLC
Washington, DC, United States
Job Description Job Description Job DescriptionSummary: Apply your IT knowledge and expertise to assist a large multi-agency initiative. Support thousands of users from multiple federal agencies. Ensure efficient resolution of IT issues and maintain high service levels. Exercise your expert judgment in an environment that gives you autonomy and
Job Source: Business Performance Systems, LLCRockville, MD, United States
Help Desk Support Specialist
Digital Technology Job Type Full-time Description
* Serving as the first point of contact for employees seeking technical assistance over the phone or email.
* Answering service calls clearly and effectively.
* Routing tickets to appropriate team members.
* Performing desktop and/or laptop imaging using Windows Deployment Services.
* Providing installation assistance and troubleshooting issues with Microsoft Windows 10, Microsoft Office 2016, Adobe Creative Suite, Anti-virus, VPN, etc.
* Identifying, researching, and resolving technical issues with the Local Area Network (LAN).
* Following up with customers, providing feedback, and seeing problems through to resolution.
* Documenting support requests using the helpdesk ticketing system.
* Writing tips, FAQ's, and knowledge articles for the helpdesk knowledgebase.
* Prioritizing and independently managing time on multiple projects simultaneously.
* Escalating higher level issues to management as needed.
* Providing onsite and remote coverage outside of normal business hours as needed.
* Performing other duties as assigned.
Requirements
* BS or BA in Information Systems, Computer Science or relevant field. Minimum of 2 years of Helpdesk experience.
* Familiarity with Windows 10 operating systems and Mac OS.
* Experience working with Active Directory.
* Knowledge of Microsoft Office 2016, Adobe Creative Suite, remote access (VPN), and mobile devices.
* Ability to diagnose and resolve basic technical issues.
* Excellent follow through, attention to detail, and organizational skills.
* Strong technical research skills.
* Superior communication skills (interpersonal, written and verbal).
**Management retains the discretion to add to or change the duties of the position at any time.**
IQ Solutions is an Equal Opportunity Employer and an Affirmative Action Employer (M/F/Disabled/Veteran). IQ Solutions prohibits employment discrimination based on race, color, religion, creed, age, sex, sexual orientation, gender identity/expression, national origin or ancestry, marital status, status as a military veteran, including all protected veterans, or status as a disabled individual, in accordance with applicable law. For more information about our commitment to equal employment opportunity, please refer to our Applicants Rights under Federal Employment Law Section on our main .
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Email Alert for Help Desk Support Specialist jobs in Rockville, MD, United States
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