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Obsidian Solutions Group LLC
Dunn Loring
Job Description Job Description Description: Primary Location: Springfield, VA Must be a U.S Citizen Security Clearance: Active Top-Secret w/SCI eligibility The Help Desk Specialist will provide superior customer service in support of the Enterprise Service Desk. As the Help Desk Specialist, you will serve as the end-user’s single point of con
Job Source: Obsidian Solutions Group LLCiQ Solutions, Inc.
Rockville, MD, United States
Help Desk Support Specialist Digital Technology Job Type Full-time Description * Serving as the first point of contact for employees seeking technical assistance over the phone or email. * Answering service calls clearly and effectively. * Routing tickets to appropriate team members. * Performing desktop and/or laptop imaging using Wind
Job Source: iQ Solutions, Inc.ManTech International Corporation
Washington, DC, United States
Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you'll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motivated, caree
Job Source: ManTech International CorporationXator Corporation
Reston, VA, United States
**Xator Corporation** **Help Desk/Support Specialist** **National Security Solutions - Reston, VA - Full Time** **Vaxcom Services, Inc.** **www.vaxcom.com** Vaxcom Services Inc. (an Xator Corporation National Security Solutions Company) is a niche provider of intelligence related support services. We are recognized experts in Intelligence Community
Job Source: Xator CorporationRPMGlobal
Washington, DC, United States
Summary The MIL Corporation seeks a Tier I Service Desk Analyst (Help Desk Support Specialist I) to support a Federal government client at one of our Washington, DC Metropolitan area locations. This position currently requires a hybrid schedule, with 2 days of remote work and 2 days on-site (Saturday and Sunday, 12 hours each day). Schedule is
Job Source: RPMGlobalManTech
Washington, DC, United States
Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motivated, career an
Job Source: ManTechThe MIL Corporation
Washington, DC, United States
Summary The MIL Corporation seeks a Tier I Service Desk Analyst (Help Desk Support Specialist I) to support a Federal government client at one of our Washington, DC Metropolitan area locations. This position currently requires a hybrid schedule, with 2 days of remote work and 2 days on-site (Saturday and Sunday, 12 hours each day). Schedule is
Job Source: The MIL CorporationBusiness Performance Systems, LLC
Washington
Job Description Job Description Job DescriptionSummary: Apply your IT knowledge and expertise to assist a large multi-agency initiative. Support thousands of users from multiple federal agencies. Ensure efficient resolution of IT issues and maintain high service levels. Exercise your expert judgment in an environment that gives you autonomy and
Job Source: Business Performance Systems, LLCHerndon, VA, United States
Omnibus Technologies & Solutions, LLC is a consulting company that makes it a priority to provide stellar customer service. Our objective is to hire innovative, dedicated, and intelligent talent that is capable and willing to assist the customer in achieving their organizational goals.
Description:
We are seeking a Systems Administrator/Help Desk Specialist providing Tier 1 level support in the Herndon, VA area. The successful candidate will be a self-motivated, independent worker who can also work in, and contribute to, a team environment. The candidate will be part of a team that supports the hardware and software infrastructure for an enterprise minded organization. This position requires a broad knowledge of hardware maintenance and care, system administration, knowledge of automation technologies, and scripting. This position also requires a knowledge of security and accreditation practices and procedures and the ability to work with several enterprise resources and teams in the operation of an enterprise digitization infrastructure.
**Hours of Support may extend beyond core hours.**
The position will include a variety of activities, including:
Provide support to Sponsor· automated systems via support requests
Provide tracking and reporting of support requests open, closed, and active for Sponsor's Automated Systems.
Utilize a Sponsor approved support request tracking system.
Meet Sponsor established goals for addressing support requests. Utilize Sponsor approved tracking system to provide Sponsor approved metrics on a weekly and
monthly basis for Sponsor review.
Provide response to support requests based on Sponsor time requirements.
Respond to after-hour and weekend critical support requests based on prior scheduled Sponsor requirements
Establish SOP for request escalation to Tier 2-3 level support
Establish and maintain an updated list of KBAs (Knowledge Based Articles) pertaining to frequently asked support requests
Performance of general system administration activities: user account creation, manage access controls, implementation and review of security policy, hardware installation, driver installation, software patching, monitor activity logs, and creation of automation scripts.
Provide technical support for the application as needed to interface with the user base.
Maintenance and care of digitization hardware, to include: installation, troubleshooting, maintenance, and repair.
Make objective and technically sound recommendations for potential future hardware and software purchases.
Analyze production metrics and data to provide data-driven recommendations to management to support continual process improvements.
Generate weekly, monthly, and yearly metrics reports.
Learning, supporting, and training users on different types of digitization hardware.
Required Qualifications:
TS/SCI Polygraph
Demonstrated on-the-job experience working and solving technical problems independently as a system administrator.
Demonstrated ability to monitor and troubleshoot enterprise workflow applications, to include: installing, starting, and stopping background processes, analyzing log and event files, and patching and troubleshooting.
Benefits:
Healthcare - Comprehensive medical benefits program that offers a wide variety of coverage options to includeCompany-paid Medical, Dental, and Vision Insurance
Paid Time Off (PTO) -Employees are eligible for 240 hours of leave (Holidays, Vacation Days and your Birthday).
Insurances -Company-Paid Life Insurance with Accidental Death &Dismemberment, Company-Paid Short Term and Long Term Disability Insurance, Supplemental Accident Insurance,Supplemental Critical Illness Insurance ,Supplemental Life Insurance with Accidental Death & Dismemberment.
Retirement - 401(k) Retirement Plan with a wide range of investment options and a company-provided contribution of 5%.
Referral Bonus Program -We offer $5,000 to our employees who refer qualified candidates that are brought on board.
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Email Alert for Help Desk/Support Specialist jobs in Herndon, VA, United States
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