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ESET
San Diego, CA, United States
Job posting title Business Technical Support Manager Job summary JOB SUMMARY: The Customer Success and Support Manager is an experienced, proactive team leader responsible for management of all business technical support personnel. In the Business role, all OSA II, TSA, BSA and MSA agents will report directly to this position. Job description This
Job Source: ESETESET
San Diego, CA, United States
Job posting title Business Technical Support Manager Job summary JOB SUMMARY: The Customer Success and Support Manager is an experienced, proactive team leader responsible for management of all business technical support personnel. In the Business role, all OSA II, TSA, BSA and MSA agents will report directly to this position. Job description This
Job Source: ESETESET
San Diego, CA, United States
Job posting title Business Technical Services Manager Job summary JOB SUMMARY: The Customer Success and Support Manager is an experienced, proactive team leader responsible for management of all business technical support personnel. In the Business role, all OSA II, TSA, BSA and MSA agents will report directly to this position. Job description Thi
Job Source: ESETTranzeal
San Diego, CA, United States
Tittle - Technical Support Engineer – Automation Location- San Diego, CA / Hybrid Contract – 12+ months Duties: What you will do in this role: Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform. This includes being the first point of escalation within the technical support
Job Source: TranzealPracticeTek
San Diego, CA, United States
Job Title: Technical Support Associate Department: Customer Success - Technical Support Reports To: Technical Support Manager Who We Are: With a legacy spanning over 20 years, Integrated Practice Solutions is the market leader in practice management software for chiropractic (ChiroTouch, ACOM Health), optometry (RevolutionEHR), and therapy prac
Job Source: PracticeTekCollabera
San Diego, CA, United States
Description Home Search Jobs Job Description Technical Support Engineer Contract: San Diego, California, US Salary: $45.00 Per Hour Job Code: 350334 End Date: 2024-07-05 Days Left: 4 days, 3 hours left Apply Top Technology Client looking for Technical Support Engineer in San Diego, CA Position: Technical Support Engineer Location: San D
Job Source: CollaberaPracticeTek
San Diego, CA, United States
Job Title: Technical Support Associate Department: Customer Success - Technical Support Reports To: Technical Support Manager Who We Are: With a legacy spanning over 20 years, Integrated Practice Solutions is the market leader in practice management software for chiropractic (ChiroTouch, ACOM Health), optometry (RevolutionEHR), and therapy prac
Job Source: PracticeTekRussell Tobin
San Diego, CA, United States
What are we looking for in our Technical Support Engineer - Platform Technologie? Title - Technical Support Engineer - Platform Technolgies Duration - 12+ months Location - 4810 Eastgate Mall, L_SAN003, San Diego, CA 92121 Rate - $38 to $45/hr on w2 (depends on experience) What you get to do in this role: The Technical Support Engineer will be
Job Source: Russell TobinSan Diego, CA, United States
Job Description Job Description Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry.
Our regional Technical Support Managers run world-class Technical Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Desktop Support Group.
You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.
Key responsibilities Management of a professional support team, including skills development and performance management
Operational control, shift scheduling, accountability for key performance indicators (KPIs)
Ensures that all customer cases are responded to within the SLA, and in a professional manner
Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
Accountability for customer satisfaction
Contribution to the support knowledge base
Continuous improvement to the team's processes and support service delivery
Hire, develop and train support team to match business requirements
Work with the leadership team to drive growth and transformation initiatives
Required skills and experience Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
Leadership experience, and preferably team management experience
Confidence under pressure, with proven track record of high customer focus
Preferably fluent in two languages, English being primary one
Excellent communication skills (verbal and written)
Additional skills that you might also bring Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
Proven track record of contributing to Open Source projects
Software development experience
Experience in working in support organizations
Hands on experience with Canonical's products
About Canonical Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu -- the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.
We offer: 100% work-from-home
Learning and development
Competitive salary
Recognition rewards
Annual leave
Priority Pass for travel
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.
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Email Alert for Technical Support Manager jobs in San Diego, CA, United States
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