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Technical Support Engineer

San Diego, CA, United States

Tittle - Technical Support Engineer – Automation

Location- San Diego, CA / Hybrid

Contract – 12+ months

Duties:

What you will do in this role:

Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.

This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.

The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.

This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.

Hiring Manager Notes:

From the JD, what are the top must have skill sets required in order to be successful in this role?

Experience writing and debugging JavaScript Code or similar language

Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)

Understanding of remote administration via SSH, SNMP, WMI, Powershell

Excellent troubleshooting skill

Skills: What you need to be successful in this role:

Experience writing and debugging JavaScript Code

Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts

Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)

Understanding of remote administration via SSH, SNMP, WMI, Powershell

Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports

Familiarity with VMware, AWS, Azure, Event Management Systems.

Excellent troubleshooting skills

Interested candidates can share there resumes to [email protected]

#J-18808-Ljbffr

Apply

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