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Longevitylist
San Francisco, CA, United States
** Customer Experience Associate** * Posted: September 26, 2021 Elysium is seeking an exceptional individual to join the team as a Customer Experience Associate. At Elysium, our mission and goal is to solve the most challenging aspects of health. Join our team of exceptional scientists, doctors and researchers focused on solving the most challe
Job Source: LongevitylistRH-USA Inc
Corte Madera, CA, United States
Job Description As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to "do the right thing." This is an ideal role for a polished individual with a passion for service, design and home furnishing
Job Source: RH-USA IncGenuine-People.com
San Francisco, CA, United States
Here at Genuine-People.com, customer experience is very important and we strive to provide quality service to all of our customers. Every decision is made with the intention of exceeding customer expectations. The role consists of handling all aspects of the customer experience department. As a member of the team, you will be the connection betwee
Job Source: Genuine-People.comRH
Corte Madera, CA, United States
Job Description As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to "do the right thing." This is an ideal role for a polished individual with a passion for service, design and home furnishing
Job Source: RHBenepass
San Francisco, CA, United States
**Customer Experience Associate** at Benepass Remote **Benepass** **Who We Are** Benepass is remote-first team making benefits magical. At Benepass, we believe that the future of employer benefits is flexibility. Benepass supports thousands of global employees in 30 countries and counting. Were backed by leading VCs including Gradient (Googl
Job Source: BenepassTD Bank Group
Richmond, CA, United States
We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop. **Customer Experience Associate** 348223BR Retail Banking Customer Service Richmond , BC February 14, 2022 **Company Overview** Tell us your story. Dont go unnoticed. Explain why youre a winning candidate. Think
Job Source: TD Bank GroupOsmind Inc.
San Francisco, CA, United States
???? **Privacy Notice** **Customer Experience Associate** San Francisco, CA / Go-to-Market (GTM) / Full-time There are 22M+ Americans who suffer from treatment-resistant mental health conditions, meaning theyve failed two or more conventional treatments. Our mission is to further innovative mental health treatments (ranging from FDA-approved psyc
Job Source: Osmind Inc.Genuine People
San Francisco, CA, United States
Here at Genuine-People.com, customer experience is very important and we strive to provide quality service to all of our customers. Every decision is made with the intention of exceeding customer expectations. The role consists of handling all aspects of the customer experience department. As a member of the team, you will be the connection betwee
Job Source: Genuine PeopleSan Francisco, CA, United States
**Customer experience associate**
San Francisco / Customer Success Customer experience / Full time At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their customers' identities. Our identity platform enables businesses to securely collect and manage their customers' personal information, to verify that their customers' are who they say they are, to analyze and detect fraud and abuse, and to pull sensitive reports about their customers in a privacy-centric way. In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their customers, the people, first.
**About the role**
Here at Persona, we hold ourselves to high standards for how we interact with our customer organizations - large and small. As a Customer Experience Associate, you will be on the front lines supporting Personas customers at each stage of their engagement and making sure they have a world-class customer experience.
Your day to day will include onboarding new customers, triaging and resolving customer issues, answering complex product-related questions, making product recommendations, troubleshooting, escalating technical issues for customer engineering, directing customers to relevant documentation, contributing to documentation, guides and other resources, and implementing processes to improve efficiency of support.
This is a highly cross-functional role. You will work closely with solutions engineering, customer success, product and marketing to collect and synthesize customer feedback that will directly impact Persona's product roadmap. + Be the point of contact for the support needs of emerging customers, resolving customer questions and issues at various stages of their lifecycle post-close, ensuring a timely and accurate response to unblock customers
+ Effectively and quickly resolve customer issues through email/Zendesk and Slack; triage and escalate technical issues as needed
+ Understand Personas product and platform deeply and be able to troubleshoot issues, educate customers, and make recommendations
+ Track and surface trends in customer issues, which will feed into scalable resources and in-product guidance
+ Write and maintain documentation, tutorials, and guides to improve the customer experience and scale support
+ Engage with Product and Engineering teams to incorporate and prioritize customer feedback, and inform the roadmap
+ Experience in a customer experience, customer support or product support role that requires deep product knowledge, ideally for a technical and complex product at a SaaS company
+ You have fantastic writing and verbal communication skills, with an emphasis on clarity.
+ You can communicate complex issues to both technical and non-technical audiences via email, slack and phone
+ You have strong attention to detail and are extremely organized
+ You have strong customer empathy and are excited to become an expert on Personas product.
+ Youre good at multitasking, moving quickly, prioritizing effectively across a wide variety of tasks and evaluating situational urgency
+ You enjoy coordinating and collaborating with internal stakeholders to meet business goals
+ Experience with Zendesk, JIRA, and Slack is a plus
+ You have a growth mindset - you enjoy learning, are comfortable with ambiguity, can be flexible in your thinking and are excited to be a great teammate!
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Customer experience associate jobs in San Francisco, CA, United States
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