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RH-USA Inc
Corte Madera, CA, United States
Job Description As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to "do the right thing." This is an ideal role for a polished individual with a passion for service, design and home furnishing
Job Source: RH-USA IncLongevitylist
San Francisco, CA, United States
** Customer Experience Associate** * Posted: September 26, 2021 Elysium is seeking an exceptional individual to join the team as a Customer Experience Associate. At Elysium, our mission and goal is to solve the most challenging aspects of health. Join our team of exceptional scientists, doctors and researchers focused on solving the most challe
Job Source: LongevitylistGenuine-People.com
San Francisco, CA, United States
Here at Genuine-People.com, customer experience is very important and we strive to provide quality service to all of our customers. Every decision is made with the intention of exceeding customer expectations. The role consists of handling all aspects of the customer experience department. As a member of the team, you will be the connection betwee
Job Source: Genuine-People.comOsmind Inc.
San Francisco, CA, United States
???? **Privacy Notice** **Customer Experience Associate** San Francisco, CA / Go-to-Market (GTM) / Full-time There are 22M+ Americans who suffer from treatment-resistant mental health conditions, meaning theyve failed two or more conventional treatments. Our mission is to further innovative mental health treatments (ranging from FDA-approved psyche
Job Source: Osmind Inc.Osmind
San Francisco, CA, United States
[Full Time] Customer Experience Associate at Osmind (United States) | BEAMSTART Jobs Customer Experience Associate Osmind United States Date Posted 01 Nov, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required No experience required Remote Work Yes Stock Options No Vacancies 1 availabl
Job Source: OsmindWithpersona
San Francisco, CA, United States
**Customer experience associate** San Francisco / Customer Success Customer experience / Full time At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their customers' identities. Our identity platform enables businesses to securely collect and manage th
Job Source: WithpersonaNourish Inc
San Francisco, CA, United States
[Full Time] Customer Experience Associate at Nourish (United States) | BEAMSTART Jobs Customer Experience Associate Nourish United States Date Posted 17 Dec, 2022 Work Location San Francisco, United States Salary Offered $50000 — $75000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available L
Job Source: Nourish IncRestoration Hardware
Corte Madera, CA, United States
Restoration Hardware - JobID: 33179 [Retail Associate / Team Member] As a Customer Experience Associate at Restoration Hardware, you'll: Assist customers in finding desired products and provide exceptional service; Maintain a clean and organized store environment; Process transactions accurately and efficiently; Collaborate with team members to ach
Job Source: Restoration HardwareSan Francisco, CA, United States
???? **Privacy Notice**
**Customer Experience Associate**
San Francisco, CA / Go-to-Market (GTM) / Full-time There are 22M+ Americans who suffer from treatment-resistant mental health conditions, meaning theyve failed two or more conventional treatments. Our mission is to further innovative mental health treatments (ranging from FDA-approved psychedelic medicines to neuromodulation to digital therapeutics to novel molecular approaches) for those patients who are suffering the most. We do this by empowering providers, improving patient care, and accelerating research. Our electronic medical records software is used by mental health doctors and their patients across the US. We analyze the data to help the doctors deliver better care and also offer insights to help research and development of new treatments that actually work.
Backed by top-tier investors (e.g. General Catalyst, Future Ventures, Tiger Global, Y Combinator, Jerry Yang, Joshua Kushner, etc.), Osminds team consists of mission-driven experts from across tech and healthcare. We're a tight-knit group of intellectually rigorous, highly collaborative, deeply caring, and fun team members. We've been featured in publications such as and .
The opportunity We are a funded Public Benefit Corporation (PBC) building something that actually moves the needle on the global mental health crisis. (See for an article our cofounder Jimmy wrote about PBCs.) We are looking for a mission-driven, compassionate Customer Experience Associate to join the team. This is an essential role - you help shape our long-term customer support function. This person will bring their problem-solving abilities, people skills, and hustle to help transform our organization as we grow our customer base and help more clinics and patients.
In January 2022, this role will be in-person in San Francisco 3 days a week pending public health guidelines. We are not considering long-term remote candidates. + Play a crucial role in the customer support function
+ Respond to customer queries in a timely and accurate way via email, possibly phone and chat
+ Problem-solve customer issues and recommend optimal solutions. Work closely with Engineering team to resolve customer issues
+ Identify customer needs and help customers use specific features
+ Assist Customer Operations Lead with product feature releases and client outreach
+ Be the voice of the customer in helping our COO + Product Manager define our product roadmap based off customer feedback
+ Spearhead internal documentation and customer-facing support article creation
+ Give suggestions to improve processes and customer success as a whole
**Preferred qualifications**
+ 1+ year in customer success or support role in the past
+ Understanding and passion for healthcare industry
+ Startup experience, preferably early-stage
+ Excellent verbal and written communication skills, including great email hygiene
+ Compassion and empathy, detail-oriented
+ Experience working in customer-facing role in the past (support, retail, etc.)
+ Experience working in the healthcare space dealing directly with providers and patients
+ Past support experience
+ Basic technical knowledge to be able to more effectively troubleshoot customer issues with our Engineering team
+ Familiarity with help desk software
**Benefits**
+ Competitive salary and equity package
+ 100% employer contribution to healthcare insurance (medical, dental, vision) and 50% contribution for dependents.
+ 401K matching
+ Unlimited PTO
+ Flexible working hours to match your style. In-office in San Francisco (Potrero Hill) 2-3 days a week in 2022 pending public health guidelines
+ In-office perks: food and lunch, snacks and drinks, happy hours, etc.
+ Contribute to one of the most innovative areas of medicine: frontier neuropsychiatry.
+ Be part of an all-star team that is intellectually rigorous, highly collaborative, deeply caring, and likes to have fun.
+ Tremendous growth opportunity and autonomy given we're a high-growth startup.
**What you'll do**
**Nice to haves**
Some candidates may see the list above and feel discouraged because they don't match all the items. Please apply anyway: there's a good chance you also have important skills weve missed! We are committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, underrepresented people of color, LGBTQ+ people, veterans, and people with disabilities.
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Email Alert for Customer Experience Associate jobs in San Francisco, CA, United States
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