Inside Sales/Customer Service Professional
Fort Worth, TX, United States
Delivering Goods For The Good Of All - TrinityRail
While _TrinityRail_ has built one of the broadest and deepest railcar platforms in the world, it’s what’s inside our cars that counts. We are proud to manufacture, maintain, and manage the railcars that deliver the indispensable goods that keep our lives, and our economy, rolling. “Delivering Goods For The Good Of All” is why we proudly come to work each day, and this is why our company exists. This is our purpose._TrinityRail_ provides- Railcar Manufacturing: https://www.trinityrail.com/products/- Railcar Leasing Solutions: https://www.trinityrail.com/leasing/- Railcar Maintenance & Parts: https://www.trinityrail.com/maintenance/- Fleet Management Services: https://www.trinityrail.com/fleet-management/For more information, visit us at trinityrail.com.Learn more about Trinsight: https://www.trinityrail.com/trinsight/Trinsight is _TrinityRail_ 's cloud-based platform purpose-built to bring your fleet into focus, allowing you to transform and streamline your supply chain with real-time tracking, analysis and management features that modern logistics demandsVideo tranFor decades, _TrinityRail_ has been delivering the goods that keep North America moving. A humble promise to transport the everyday things that make everybody's lives better. It's our commitment to being stewards of the supply chain connecting companies with customers. People with products and Delivering Goods for the Good of All. While we've built one of the broadest and deepest railcar platforms in the world, to us it's what's on the inside that counts. And the purpose these products serve for you like grain the secret ingredient for making memories, or gravel that paves the way for a getaway, fuel to power the road trip of a lifetime, cars that transport us to exciting new places, and essential chemicals that purify our water food and promote a healthy way of life. Indispensable goods that truly move us and keep our lives, and our economy rolling. TrinityRail is proud to
TrinityRail is hiring an Inside Sales/Customer Service Professional in our Fort Worth, TX location!
This person interacts with customers providing the highest level of customer service by receiving requests for railcar parts, gathering appropriate information, and providing quotes.
What you'll do:
Receives initial contact from customer requesting railcar parts for specific leased cars built by Trinity
Gathers appropriate data to begin research to quote customer
Prepares proposals and quotes for customers from established pricing and lead time
Coordinates order entry into automated data handling system
Resolves issues by coordinating with company personnel; responds to customers and implements corrective action as needed
Assures that research projects are properly archived and indexed to support future research activities
Reads schematic drawings and problem-solves to determine correct part(s) to quote with accuracy
What you'll need:
Bachelor’s degree preferred with two years of related sales experience, or an equivalent combination of education and related sales experience which results in the required knowledge, skills and abilities
Proficient in Microsoft Office Suite
Knowledge of sales and marketing practices, techniques and administration
Knowledge of division products, or the ability to acquire it rapidly
Ability to maintain accurate, complete records
Ability to establish and maintain effective relationships with customers and company personnel
Knowledge of automated data handling systems from a user’s perspective
Prior experience using LX/IBM is preferred
EOE Trinity Industries, Inc., and its subsidiary or affiliated companies (hereinafter “Trinity”) are committed to equal employment opportunity. It is our policy to consider candidates for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, or veteran status.
View the following posters by clicking the links below:
Trinity participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
View the following poster by clicking the link below:
Trinity is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] . This email address should only be used for accommodations and not general inquiries or resume submittals.
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