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Member Services Representative

Midland, TX, United States

Description

The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members.

Position Requirements

Expectations

Greet all members & guests with a smile and wish them well as they exit the club

Check in all members and guests in accordance with company procedures

Facilitate any messages on club software at member check-in

Answer phones in courteous, helpful, professional manner

Communicate special events to members and guests

Maintain an atmosphere, which makes members feel welcome

Facilitate all member requests or forward to a manager

Always maintain professional disposition

Sell retail products

Schedule member services: tanning, hydro-massage, etc.

Facilitate payment of member services in accordance with company procedures

Know club facility, services, and schedules

Maintain a clean and organized work area

Assist in all projects as delegated by club management

Follow all policies and procedures in the Team Member Handbook

Requirements Obtain or maintain a valid Child/Infant CPR Certification

Experience working with children

Certifications, as local/state laws require

Physical Requirements Lift 10 lbs. on occasion

Stand, bend and squat with frequency

Climb and hang decorations when needed

Full-Time/Part-Time

Part-Time

Location

Midland 8

About the Organization

Fitness Ventures LLC is a development company, owning CRUNCH Fitness franchise locations and territories throughout the United States that are hugely successful and provide the communities they serve with all of the amenities of a much more expensive club-and a warm friendly environment that is hard to find in the majority of fitness clubs in North America.

The CRUNCH brand was established and opened the first CRUNCH location in NYC on June 11th,1989. Much has changed from those early days -but the one thing that has remained in tact is the mission that CRUNCH established from early on. At the core of creating the right atmosphere is our No Judgments Philosophy.

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