Customer Service Representative
San Diego, CA, United States
Nemas International is looking for a customer service representative to join our team remotely. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
Bachelor’s degree, High School Diploma or equivalent
1-2 years proven experience in supporting client success a plus
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system
About Nemas International:
Nemas International is a full service provider of consumer product management, warranty and support for original equipment manufacturers and branded products throughout the Americas.
Our employees enjoy a work culture that promotes equality and diversity.
Nemas International benefits include health care, paid time off, retirement savings, employee assistance programs and professional development.
Employees can also take advantage of offerings like casual dress code, 401k, corporate discounts, and gym memberships etc.
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