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Ivonne Welch Medicare Plans
San Diego, CA, United States
Benefits: Dental insurance Health insurance Paid time off Vision insurance Ivonne Welch Insurance Agency is seeking experienced, bilingual Customer Service Representatives to join our dedicated team and help provide quality service over the phone to our mostly Spanish-speaking, Medicare-age clients and their families. Our ideal candidates are
Job Source: Ivonne Welch Medicare PlansDal-Tile Corporation
San Diego, CA, United States
Customer Service Representative San Diego , California Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support
Job Source: Dal-Tile CorporationCity of San Diego, CA
San Diego, CA, United States
Salary : $46,696.00 - $56,388.80 Annually Location : City of San Diego, CA Job Type: Varies by Position Job Number: JR-T11554-202404 Business Area: 2000 - Public Utilities Opening Date: 04/26/2024 Closing Date: 5/28/2024 11:59 PM Pacific JOB INFORMATION See NOTE(S) below for future wage increases and/or additional compensation opport
Job Source: City of San Diego, CALehigh Hanson Inc.
San Diego, CA, United States
12257BR **Customer Service Representative** San Diego-CA Job Posting The Role and the Company Lehigh Hanson is North Americas leading supplier of cement, aggregates, ready mix concrete, and asphalt. We have hundreds of plants and thousands of employees working across the United States and Canada. We are also part of Heidelberg Cement Group, one of
Job Source: Lehigh Hanson Inc.Circle K Stores, Inc.
Chula Vista, CA, United States
Store 2709467: 2210 Otay Lakes Rd, Chula Vista, California 91915 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Custom
Job Source: Circle K Stores, Inc.PrideStaff
San Diego, CA, United States
Customer Service Representative Shift/Hours : Monday - Friday, First Shift 8:00 am-5:00 pm Pay Rate : $18-20/hr Location: City, State - Zip Code Experience : 6+ months of Customer Service Rep experience We are excited to share a new opportunity! We are currently in need of an experienced Customer Service Representative / Customer Support Associa
Job Source: PrideStaffJobs for Humanity
San Diego, CA, United States
Company Description At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we
Job Source: Jobs for HumanityLiberty Military Housing
San Diego, CA, United States
Overview Liberty Military Housing - Own your passion for service! At Liberty Military Housing we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of pr
Job Source: Liberty Military HousingSan Diego, CA, United States
Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
The Customer Service Representative plays an important role in the organization by performing a number of activities directly related to the company’s Customer Service functions. The role is primarily responsible, under direct to moderate supervision, for providing friendly, knowledgeable and efficient service to customers and staff within agreed upon Service Levels and in compliance with guidelines established by investors, company, state and federal regulations.
The shift schedule for this position is M-F: 8:30am PST - 5pm PST
Essential Functions
Answer and service calls in a professional, timely and efficient manner.
Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.
Listen attentively to customer needs and concerns; demonstrate empathy and patience.
Explore, analyze and respond to customers’ issues and concerns via phone, email, and through written correspondence.
Use decision-support computer software programs to respond to typical customer work/service order inquiries and requests.
Verify customers’ understanding of the servicing of their loan, and clarify/provide additional information as needed in order to answer questions and concerns.
Provide accurate and complete information to resolve issues, and follow up on any outstanding issues or commitments promptly and when promised.
Prepare complete and accurate call notes, written documentation, etc., and update customer files in the system.
Communicate effectively with individuals/teams to ensure high quality and timely responses and resolutions to customer requests.
Transfer misdirected customer requests to the right party, and escalate calls when needed.
Contribute ideas and suggestions to resolve problems, provide a great customer service experience, and/or improve productivity.
Participate in activities designed to improve customer satisfaction and business performance.
Stay current on changes in industry regulations.
Demonstrate and promote Guild Core Values.
Perform other duties as assigned.
Qualifications
High school diploma or equivalent preferred, along with a minimum of two years total work experience in high volume customer service role(s).
Prior experience in consumer/mortgage lending, banking, or related industry/positions strongly preferred.
Passionate about delivering excellence in customer service within a team environment.
Demonstrate patience and professionalism when interacting with consumers.
Ability to work in a sometimes emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
Excellent verbal and written communications skills required.
Highly organized and detail oriented; ability to work in a fast-paced, metrics-driven environment required.
Basic math skills required.
Proficiency with data entry, Microsoft Word, Excel, PowerPoint and Outlook required.
Familiarity with document retention software; Blitzdoc preferred.
Supervision
Direct to moderate supervision required, depending on experience level
Apply sound judgment in execution of core job responsibilities
Travel: 0%
Requirements
Physical: Work is primarily sedentary; mobility in an office setting.
Manual Dexterity: Frequent use of computer keyboard and mouse.
Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
Targeted Salary Range: $22/hr to $23/hr
Shift Schedule: 8:30am - 5pm PST M-F
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.
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Customer Service Representative jobs in San Diego, CA, United States
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