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Account Director

New York, NY, United States

This role is in the organization to expertly grow client relationships and act as a trusted advisor to deliver excellent digital experiences.

The core expectation of this role is to provide strategic direction to clients and operational direction and motivation to internal, multidisciplinary teams.

Career Development is typically provided by the VP, Client Partner [or above] but can be modified to suit an account and/or office location. This role provides career development to emerging talent.

Nature of this role of role is that of a ‘leader’.

Skills Developed

Ability to

react quickly, assess, and implement solutions

formulate and drive long-term strategic account plans, strategies, and roadmaps

motivate hybrid teams

provide solutions in ambiguity – identify customer or category insights/areas of growth

anticipate where new project work fits in the context of the overall client business

re-prioritize as needed

synthesize complexity into a more focused, easy to comprehend framework through storytelling

formulate and drive long-term strategic account plans, strategies, and roadmaps

Excellent understanding of the agency and disciplines

Account Management

Excellent understanding of the flow and program of work for an account or portion of larger account

Ability to

actively monitor client revenue - take action with this information as key input for forecasts, roadmaps, and organic growth opportunity

own client relationship and all aspects of financial reporting and operations

develop proactive plans to maximize the client relationship, generate and maintain total program roadmap for client’s business

deliver monthly account updates to global executive team, contribute to agency account planning process

ensure the work is integrated into the client roadmap and that resourcing is lined up to revenue, casting is accurate and there is visibility on any potential pipeline

find organic growth opportunities, understand the clients project roadmap, and manage pipeline accordingly

deliver best-in-class portfolio work, push the bar for highest standards possible

navigate difficult client conversations

build relationships with senior level clients, with discipline account leads,

external parties/third-parties, and inter-agency teams

Excellent understanding of industry structure, trends, initiatives, and issues

Notable Soft Skills

Flawless expertise in presentation development

Strong negotiation skills

Excellent organizational skills

Patience, tact, and good judgment

Outstanding attention to detail

Empathetic leader

Course-correction

Helps drive CM culture

Hard Skills

Expert knowledge in account management in an internet marketing or advertising online media

Expert competency working with complex projects, client relations,

Be able to show subject matter expertise in some of the following areas: CRM, content management, analytics, digital marketing, eCommerce, campaign or social strategies or tactics, and media platforms

Deep understanding of CM’s capabilities and disciplines, know when to leverage each to achieve ideal outcomes for the client

Ability to provide financial forecasting, revenue reporting, initiation and maintenance of pipeline

Expert in operations with the ability to speak fluently related to scope, scheduling,resourcing, and budget management, while building strong partnerships with PM counterparts

Activities Performed

Be the client’s strategic advisor inside the agency

Foster

relationships with clients to ensure the effective delivery of projects

relationships with other Account Directors and multi-disciplinary teams

a sense of belonging and community in the team and discipline

Lead internal teams and client teams

Manage finances of account revenue and profitability

Develop and deliver organic growth within accounts

Deliver metrics on the quality of the relationship and the product provided to accounts

Define and implement best practices at the business unit level

Contribute to overall growth of the Client Services discipline

Provide career development aligned with CM expectations

The Talent Team at Critical Mass is focused on ensuring we provide the best training,mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. Inaneffort to do so, weexpect our teamto work from an office a minimum of4days a week. The ask stems from our want to:

Strengthen opportunity for continuous learning

Improve collaboration and teamrelationships.

Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

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Account Director jobs in New York, NY, United States

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